Operations Manager-Aviation Partner Solutions

Role Overview

Operations Manager – Aviation Partner Solutions with Transguard Group, based in Dubai. This role supports the efficient delivery of Account Manager responsibilities and allocated contracts in line with commercial agreements, ensuring delivery and service excellence while maintaining profitability and customer satisfaction.

Role Purpose

Lead operational excellence across aviation and logistics contracts by managing daily operations, maintaining data integrity, liaising with internal stakeholders, and supporting the Account Manager in the management, development, implementation, communication and delivery of Transport, Aviation and Logistics responsibilities across the group.

Key Responsibilities

Financial Performance

• Develop and maintain operational performance of contract operations.
• Understand the commercial aspects of the contract and monitor the operational management of the service.
• Manage daily reporting with operational data to support the review of contractual financial performance.
• Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieve operational SLA and commercial KPIs.

Deployment & Asset Management

• Facilitate on-time deployments of all assets in line with client demand.
• Manage management reporting, daily deployment data and driver performance.

Customer Relationship Management

• Proactively manage the relationship with the client in line with the RACI matrix.
• Manage contacts and relationships within your account portfolio, ensuring the account is fully managed and relationships are developed at every level.
• Provide ideas on initiatives to maximize efficiencies and potential opportunities.

Process Optimization

• Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies.
• Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization.
• Drive a culture within the team focused on operational excellence and business performance.
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing overall efficiency.
• Establish and enforce quality control measures within processes, ensuring projects meet or exceed expectations.
• Create comprehensive documentation for key processes, promoting standardization across teams.

Team Leadership

• Motivate team members and influence positive behaviour.

Innovation & Automation

• Integrate automation tools to simplify repetitive tasks and reduce manual workload.
• Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices.
• Facilitate collaboration between departments to encourage the exchange of ideas and diverse perspectives, fostering a culture of innovation.
• Work with key members of other business units to obtain information required to compile improvement proposals.
• Utilize automation tools enabling delivery of best practice in transportation operating models.

Stakeholder Liaison

• Liaise with relevant internal stakeholders including finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.

Qualifications & Experience

• Minimum 5 years of experience required.
• University or College education.

Skills & Competencies

• Transport Management.
• Rostering and deployments.
• Vehicle utilization.
• Limousine and RTA regulatory compliance.
• Operation procedure awareness.
• Customer relationship management.
• Effective report writing skills.

Additional Information

• Work as part of a dedicated Operations team, ensuring data integrity and accuracy are always maintained.