Operations Manager-Aviation Partner Solutions

Role Overview

Operations Manager – Aviation Partner Solutions with Transguard Group in Dubai.

Role Purpose

Support the efficient delivery of Account Manager responsibilities and allocated contracts in line with commercial agreements. Ensure delivery and service excellence while maintaining profitability and customer satisfaction. Work as part of a dedicated Operations team to uphold data integrity and accuracy across Transport, Aviation & Logistics operations.

Key Responsibilities

Financial Performance

• Develop and maintain operational performance standards across the contract.
• Understand the commercial aspects of the contract and monitor operational management of the service.
• Manage daily reporting with operational data to support review of contractual financial performance.
• Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and achieve operational SLA and commercial KPIs.

Customer Management

• Proactively manage client relationships in line with the RACI matrix.
• Manage contacts and relationships within your account portfolio, ensuring the account is fully managed and relationships are developed at every level.
• Provide ideas on initiatives to maximize efficiencies and potential opportunities.

Operational Delivery

• Facilitate on-time deployments of all assets in line with client demand.
• Manage daily deployment data and driver performance reporting.
• Liaise with internal stakeholders including finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.
• Support the Account Manager in the management, development, implementation, communication and delivery of all responsibilities relating to Transport, Aviation & Logistics across the group.

Process Improvement & Optimization

• Analyse trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies.
• Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization.
• Drive a culture within the team focused on operational excellence and business performance.
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing overall efficiency.
• Establish and enforce quality control measures within processes, ensuring projects meet or exceed expectations.
• Create comprehensive documentation for key processes, promoting standardization across teams.

Leadership & Team Development

• Motivate team members and influence positive behaviour.
• Facilitate collaboration between departments to encourage the exchange of ideas and diverse perspectives, fostering a culture of innovation.

Innovation & Automation

• Integrate automation tools to simplify repetitive tasks and reduce manual workload.
• Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices.
• Utilise automation tools enabling delivery of best practice in transportation operating models.
• Work with key members of other business units to obtain information required to compile improvement proposals.

Qualifications & Experience

• Minimum 5 years of experience.
• University or College education.
• Transport Management experience.
• Rostering and deployments experience.
• Operation procedure awareness.
• Customer relationship management experience.

Skills & Competencies

• Effective report writing skills.