Operations Manager

Role Overview

Operations Manager at Majid Al Futtaim – MAF Entertainment, Snow Dome.

Role Purpose

The Operations Manager drives operational excellence and business performance by enforcing strong standard operating procedures, optimizing staffing and resources, and leading safety initiatives. The role focuses on proactive risk management, audits, and continuous improvement to enhance team and guest safety, while delivering a world-class guest experience and supporting long-term growth.

Key Responsibilities

Standard Operating Procedures & Compliance

• Develop, implement, and enforce standard operating procedures, ensuring operational consistency, compliance, and readiness across all areas.
• Lead safety, risk management, crisis response, and audits, ensuring full compliance with UAE laws, Abu Dhabi Municipality, and company standards.

Daily Operations & Oversight

• Oversee daily operations, staffing, Duty Managers, and team leads to ensure smooth, high-quality operations at all times.
• Deliver a consistent, world-class guest experience by managing feedback, resolving escalations, and reinforcing a strong service culture.

Revenue & Performance Optimization

• Optimize revenue and guest flow by monitoring performance, driving key performance indicators, and collaborating with Finance, Commercial, and Marketing.

Team Leadership & Development

• Lead, develop, and engage teams through training, performance management, and cross-functional coordination.

Events & Strategic Coordination

• Support events and seasonal activations through close coordination with Events and support functions.

Reporting & Strategic Insights

• Provide operational, financial, and performance reporting, contributing strategic insights and identifying growth opportunities.

Qualifications & Experience

• 2–3 years of Operations Management experience.

Skills & Competencies

• Strong leadership and self-motivation, with the ability to lead and inspire multicultural teams.
• Commercially minded with strong business awareness and revenue focus.
• Excellent organizational, planning, and analytical skills.
• Strong interpersonal and communication skills, with a proactive, people-focused approach.
• High energy and professionalism, with passion, integrity, and process orientation.
• Proficiency in Microsoft Office applications.