Operations Lead (Director)

Role Overview

Operations Lead (Director) at JASARA PMC. The role is based in Saudi Arabia and reports to senior management, overseeing all operational activities, project delivery, and organizational growth initiatives.

Company Overview

JASARA PMC is a project management consultancy serving construction, engineering, infrastructure, and development sectors.

Role Purpose

To provide strategic operational leadership across project execution, client engagement, and team management. The Operations Lead ensures successful project delivery, alignment with organizational objectives, operational excellence, continuous improvement, and sustainable business growth.

Key Responsibilities

Project & Portfolio Management

• Oversee daily operational activities and optimize execution across multiple concurrent projects.
• Manage complex projects and portfolios, ensuring successful delivery and performance against organizational objectives.
• Apply solid understanding of project delivery methodologies, commercial management, contract administration, and risk management principles.
• Monitor operational performance, resource planning, and delivery outcomes.

Client & Stakeholder Management

• Manage client relationships and serve as key point of contact for project and business-related matters.
• Ensure high levels of customer satisfaction through proactive engagement and responsiveness.
• Conduct executive-level communication with internal and external stakeholders.
• Participate in client presentations and proposals.
• Support account management and strengthen partnerships with key stakeholders.

Team Leadership & Development

• Lead and mentor multidisciplinary teams across projects and departments.
• Foster a high-performance culture through coaching and mentoring.
• Build and maintain high-performing teams with strong leadership and people management capabilities.
• Drive effective resource planning and utilization across multiple projects.

Business Development & Growth

• Identify new business opportunities and contribute to business development strategies.
• Support business growth initiatives through proposal preparation, client presentations, and market engagement.
• Demonstrate strong commercial acumen and balance operational objectives with business priorities.

Operations & Strategic Planning

• Develop and implement operational strategies, policies, and continuous improvement initiatives.
• Drive process improvement and change management across the organization.
• Support strategic planning and execution of organizational priorities.
• Operate effectively in a fast-paced, dynamic environment and manage multiple competing priorities.

Qualifications & Experience

• Bachelor's degree in Engineering, Construction Management, Business Administration, Project Management, or a related discipline. Master's degree preferred.
• Minimum 20 years of progressive experience in operations, project management, or business leadership roles within the construction, engineering, PMC, consultancy, or infrastructure sectors.
• Demonstrated experience leading large multidisciplinary teams and managing complex projects or portfolios.
• Strong background in client relationship management, stakeholder engagement, and executive-level communication.
• Proven ability to manage operational performance, resource planning, and delivery across multiple projects simultaneously.
• Experience in developing and implementing operational strategies, policies, and continuous improvement initiatives.
• Track record of supporting business development activities, including proposal preparation, client presentations, account management, and identifying growth opportunities.
• Experience working with government entities, major developers, or giga-projects is highly desirable.
• Previous experience within a PMC or engineering consultancy environment is preferred.
• Experience supporting major infrastructure, mixed-use, hospitality, transportation, or giga-development projects is preferred.
• Familiarity with the Saudi Arabian construction market, regulatory environment, and key public-sector stakeholders is preferred.
• Professional certifications such as PMP, PgMP, PRINCE2, PMI-ACP, or equivalent are advantageous.
• Saudi nationals preferred.

Skills & Competencies

• Operational leadership and strategic execution.
• Client and stakeholder management.
• Team leadership, development, coaching, and mentoring.
• Business development and growth identification.
• Strategic planning and organizational execution.
• Commercial and financial awareness.
• Resource management and allocation.
• Risk and issue management.
• Process improvement and change management.
• Problem-solving and decision-making capabilities.
• Analytical and critical thinking skills.
• Communication, negotiation, and interpersonal skills.
• Influencing and relationship-building abilities.
• Collaboration and cross-functional teamwork.
• Proficiency in Microsoft Office Suite.
• Proficiency in project management and business reporting tools.
• Proficiency in relevant enterprise management systems.