Operations Associate

Role Overview

Operations Associate at Miral Destinations, Abu Dhabi. The role oversees the entire operation of a ride or attraction, including the safety and wellbeing of all colleagues and guests at that particular ride or attraction.

Company Overview

Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. The diverse portfolio includes Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and cultural treasures like Qasr Al Watan. The company specializes in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.

Role Purpose

The role requires the ability to concentrate for long periods during standing and talking on position. It demands managing small teams, multi-tasking, and operating large machinery safely and efficiently. The ability to stay focused at all times during long shifts and quiet or busy periods in the park is essential.

Key Responsibilities

Operations & Procedures

• Ensure all rides and attractions start-up and close-down procedures are completed correctly
• Open and close the rides and attractions to guests
• Ensure ride platforms are organized for operation
• Organize and regulate queuing systems for all rides and attractions

Safety & Compliance

• Oversee the safety and wellbeing of all colleagues and guests at the particular ride or attraction
• Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times
• Ensure height measuring is conducted accurately and efficiently
• Explain, distribute and fit ride safety clothing to guests that require it
• Check safety equipment including fire extinguishers, emergency exits and emergency routes
• Use the ride stop and emergency stop functions effectively and confidently
• Handle and lead ride downtimes and emergency situations as required
• Follow all Health and Safety policies and procedures
• Ensure clean and safe environment

Guest & Team Management

• Ensure that guests load and unload from rides and attractions safely and efficiently
• Deliver fun and memorable experiences to guests
• Communicate clearly with guests, colleagues and management at all times
• Manage small teams

Documentation & Reporting

• Record all details of the daily operation of a ride or attraction, including downtimes, throughputs and colleague breaks
• Ensure that the daily ride documentation is kept up to date, tidy and accurate

Additional Duties

• Perform any other tasks that may be required from time to time to meet the needs of the business

Qualifications & Experience

• Higher secondary or equivalent (desirable)

Skills & Competencies

Essential

• Good customer service skills
• Good communication skills
• Ability to work within a team and on their own
• Outgoing and enthusiastic personality with a passion for guest interaction and communication
• Speak and understand English language
• Ability to work under pressure and long shift times
• Integrity – being honest and ethical
• Ability to manage small teams
• Ability to concentrate uninterrupted for long periods of time
• Ability to operate machinery safely and efficiently
• Ability to multi-task

Desirable

• Speak and understand Arabic language
• Creativity and alternative thinking to develop new ideas for and answers to work-related problems

Additional Information

• This is an opportunity for Emirati talent