Operations Assistant - Operations Control Centre

Role Overview

Operations Assistant - Operations Control Centre at Emirates Flight Catering, based on-site at the Operations Control Centre.

Role Purpose

The Operations Assistant - Extra Controller is a pivotal frontline support role within the OCC. The role keeps the operation moving by absorbing the day-to-day demands of the extra staffing teams by monitoring requirements, coordinating and assigning resources, and solving problems before they reach critical status.

Key Responsibilities

Operational Monitoring

• Monitor live operational activity throughout the shift using OCC systems and real-time flight, resource and task data, identifying emerging issues early.
• Communicate updates clearly to affected teams and escalate anything that cannot be resolved within the role to the Assistant Operations Manager, so that on-time performance and service continuity are protected.

Records & Compliance

• Maintain accurate, real-time records of all operational activity, including trips, uplifts, allocations, staff deployments, delays and incidents.
• Ensure full compliance with safety and airside regulations, company SOPs and customer agreements, so that billing, performance reporting and shift handover remain complete, auditable and error-free.

Extra Staffing Management

• Maintain a live picture of all extra staff on shift, tracking who is deployed and who is available.
• Allocate extras to cover shortfalls from sickness, late reliefs and unplanned absence, so that every flight is fully manned against its planned requirement.
• Direct and reposition extra teams across A380 and high-demand flights in line with uplift volume and live operational changes.
• Issue instructions to Ramp Support for execution on the ramp, so that the heaviest flights receive the additional manpower they need on time.

Qualifications & Experience

• High school diploma or equivalent.
• Minimum 5 years of experience in operations within the airline, ground handling or catering industry.

Skills & Competencies

• Proficient in Microsoft Office.
• Strong verbal and written communication skills.
• Skilled at maintaining professional relationships, working as part of a team, and providing support to colleagues and supervisors.
• Ability to manage multiple tasks and responsibilities efficiently.
• Ability to cross-verify information.
• Excellent time management skills with ability to prioritize workload.
• Demonstrates personal accountability by taking full ownership of actions.