Operations Assistant - FP

Role Overview

Operations Assistant - FP at Emirates Flight Catering. This is a critical non-chef role within the business, encompassing responsibilities across ERP, Planning, Specification, New Product Development (NPD), Admin, and Food Production.

Company Overview

Emirates Flight Catering (EKFC) is one of the world's largest catering and hospitality services providers, supporting airlines, hospitality brands, and global events. Part of the Emirates Group ecosystem, EKFC is a globally recognised organisation with a diverse, multicultural workforce united by shared standards and values.

Role Purpose

Support operational demands by addressing diverse tasks and Key Result Areas (KRAs) tailored to specification management, production coordination, compliance, and new product development across multiple departments and systems.

Key Responsibilities

Coordination & Communication

• Coordinate with internal departments by aligning production schedules, sharing safety best practices, and ensuring consistent communication to achieve production targets and KPIs.
• Collaborate with cross-functional teams and departments, including Food Safety, Quality, Hygiene, Operations Specifications, ERP, Sourcing Solutions, Engineering, and New Product Development (NPD), to support trials and ensure the successful launch of new products.

Compliance & Safety

• Ensure compliance with QHSE, food safety standards, and safety protocols by following FIFO methods, verifying work orders, enforcing the use of personal protective equipment (PPE), and adhering to standard operating procedures (SOPs) to reduce risks, maintain regulatory standards, and ensure a safe working environment.
• Maintain accurate HACCP production records, including wastages and label verification, while recommending and implementing improvements to minimize wastages and errors.

Specification Management

• Design and manage labels for commercial items by gathering information from multiple stakeholders and navigating the approval process, ensuring compliance with product labelling standards and accuracy in product representation.
• Maintain and update specification documentation, including the creation, revision, and management of assembly routings, to ensure all product specifications are accurate and up to date for seamless production planning.
• Align Food Point Specifications with CAT360 and EKFC product album to ensure consistency across all specification systems, improving data accuracy and compliance with internal standards.

Product Development Support

• Assist senior chefs in preparing for presentations by supporting meal plating and capturing images, contributing to high-quality visual representation and accurate documentation of product presentations.

Qualifications & Experience

• High school diploma or equivalent.
• Minimum 3 years of experience in hospitality or food-related industry.
• Additional education or certification in administration or hospitality is preferred.

Skills & Competencies

• Proficient in Microsoft Office.
• Strong verbal and written communication skills.
• Skilled at maintaining professional relationships, working as part of a team, and providing support to colleagues and supervisors.
• Ability to manage multiple tasks and responsibilities efficiently.
• Ability to cross-verify information.
• Excellent time management skills, with ability to prioritize workload.
• Demonstrates personal accountability by taking full ownership of actions.

Additional Information

• Competitive salary and benefits.
• Two duty meals provided at EKFC.
• Health and wellness coverage.
• Paid time off and public holidays.
• Performance-based annual bonus and salary review opportunities, subject to eligibility and company policy.
• Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels).
• Learning and development support.
• Team events and engagement activities.
• Benefits may vary by role and location.