Operation & Maintenance Quality Manager

Role Overview

Operation & Maintenance Quality Manager at Hitachi Rail STS S.P.A., based in Riyadh, Saudi Arabia. Full-time position.

Company Overview

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. The company has a presence in 38 countries across three continents and employs over 14,000 people. The mission is to contribute to society through the continuous development of superior rail transport solutions.

Role Purpose

Provide support to the Project Director and project management team on all quality-related issues within an Operation & Maintenance project. Lead the implementation, maturity assessment and improvement of processes across the entire value chain to improve customer satisfaction and increase profitability in a safe working environment.

Key Responsibilities

Quality Management & Compliance

• Ensure support to the Project Director and project management team regarding all quality-related issues.
• Apply project quality procedures and plans and ensure appropriate implementation and compliance from the project team.
• Verify that appropriate control plans are applied and effective in mitigating prioritized risks.
• Certify that an effective internal controls system is in place across project, supply and site to verify processes continue to meet customer and stakeholder requirements.

Project Quality System Development

• Establish and update the Project Quality System, including Quality Plan and Procedures.
• Develop suitable quality KPIs.
• Establish and update the Software Project Quality Plan with support from relevant stakeholders.
• Establish and maintain the Project SharePoint, providing support to the team.
• Promote and contribute to the definition of project document templates and project coding.

Stakeholder & Supplier Management

• Cooperate with the customer and Consortium organisation on Project Quality issues and ensure ownership of actions to resolve them.
• Serve as the interface between the Project Manager and client, partners, suppliers and third parties regarding quality aspects.
• Verify purchase specifications for quality aspects of package or complex supplies.
• Participate in supplier qualification and monitoring processes.

Risk Assessment & Process Improvement

• Enable and coach all project team members to evaluate risks, problems and solutions from a quality and customer/stakeholder point of view.
• Analyze transferability of experience between projects.
• Plan Quality Assurance activities to reduce all forms of risk.
• Lead the implementation and improvement of processes along the entire value chain.

Audits & Nonconformance Management

• Perform audits on project delivery.
• Ensure the use of Quality data analytics from all aspects of the operation to identify risks, failures and nonconformances within the local business, its suppliers and customers.
• Ensure that appropriate corrective and preventive actions are taken and solutions are managed to closure.
• Support the definition of the correction of nonconformities and ensure the performance of corrective actions, including recording in the Audit database.

Training & Development

• Ensure training sessions with reference to the Project Quality System including updates.
• Help coordinate process-specific training such as Teamcenter.
• Promote the use of Teamcenter and SharePoint from the startup and procedural point of view.

Project Quality Execution

• Participate in the project kick-off meeting.
• Define the Statement of Work for remote activities.
• Update QA Cost Estimation.
• Propose the Project Quality Report.
• Collaborate with the project team to develop schedules, estimates, forecasts and budgets for quality activities.

Planning & Documentation Support

• Support the Project Team in the definition and updating of planning documents including Project Management Plan, Engineering Management Plan, Design Plan, etc.
• Support in structure and procedure to be agreed with client for handover files.
• Support Manufacturing, Construction and Commissioning for the preparation of Test Reports and use of forms from the startup point of view.

Configuration & Change Management

• Establish and maintain the Configuration Management Plan with support from applicable stakeholders.
• Support the Work Package Leaders, Project Engineer, Construction Operations Manager and Configuration Manager for the management of change requests and use of forms from the procedural point of view.

Testing & Inspection Oversight

• Ensure that the testing and inspection process is implemented effectively from a process compliance perspective.

Additional Support Functions

• Support the Project Manager for the performance of Project Management Reviews.
• Support the Project Team for constant formalization of records.
• Support the Project Manager in the recording and follow-up of Stakeholder Satisfaction data, including claims.
• Support the Project Engineer in the organisation and performance of Design Reviews from the training and startup point of view.
• Support the Construction Operations Manager for software management and use of relevant forms from the procedural point of view.
• Support the Project Engineer and Construction Operations Manager for the definition and management of FRACAS from the procedural point of view.
• Support Construction, Commissioning and Maintenance for the solution of nonconformities and use of forms from the procedural point of view.
• Perform some activities as Document Controller.

Qualifications & Experience

• University Degree in Engineering or equivalent technical background.
• 5 to 10 years of business experience.

Skills & Competencies

Technical Knowledge

• Applicable Standards and Certification knowledge: ISO, IRIS, CMMI, CENELEC.
• Auditing Standards, including ISO 19011, and auditing techniques.
• Organization techniques and process management knowledge.
• Risk Management knowledge.
• Cost estimating techniques and Budgeting knowledge.
• Project Management methods.

Core Competencies

• Value Creation.
• Market and Customer Orientation.
• Excellence in Achieving Assigned Objectives.
• Human Capital Development.
• Business Awareness.
• Collaboration and International Development.
• Innovation and Change Management.
• Mobility Mindset.

Additional Information

Employment Type

Full-time, on-site in Riyadh, Saudi Arabia.

Managerial Level

Manager (M3) who manages experienced professionals. Responsibilities include policy and strategy implementation for short-term results (1 year or less). Problems faced are difficult to moderately complex. Influences others outside own job area regarding policies, practices and procedures.

Benefits

Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, Savings Plan, and Paid Vacation. Work/Life Programs include Flextime and a variety of Training and Development opportunities.

Equal Opportunity

Hitachi Rail is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.