Operation Administrator

Role Overview

Operation Administrator at Majid Al Futtaim, Ecommerce UAE.

Role Purpose

The Operation Administrator is responsible for task creation for the shift, planning pick trips following delivery slot order, printing invoices and attaching them to orders before departure, and reviewing operational dashboards and escalations to ensure operations proceed as planned.

Key Responsibilities

Planning & Coordination

• Plan picking trips following delivery slot order.
• Coordinate put-away areas and manage orders according to delivery slots and schedules.
• Coordinate with last-mile carriers to ensure timely dispatch.

Order & Inventory Management

• Maintain strong control of order status across systems (to pick, picked, loaded, delivered) to ensure readiness for dispatch.
• Check out-of-stock items and support picking operations.
• Monitor picking accuracy and rectify errors promptly.
• Escalate damages or out-of-stock issues immediately.

Operational Oversight

• Review and monitor operational dashboards.
• Monitor escalations if things are not going as per the plan.
• Report operational and productivity data to Shift Supervisors and Operations Managers.
• Support continuous operational improvements.

Administrative Tasks

• Print invoices and attach them to orders before departure.
• Print pick lists and assist pickers in problem solving.
• Ensure tools, PDAs, and resources are ready before shifts.
• Ensure procedures are strictly followed.

Qualifications & Experience

• High School Diploma or equivalent.
• 2–3 years of experience, preferably in e-commerce operations.
• Minimum 1 year of experience in the retail business.

Skills & Competencies

• Strong communication skills.
• Computer proficiency, including MS Excel.
• Ability to plan tasks, multitask, and work effectively under pressure.
• Attention to detail.
• English proficiency required; Arabic is an advantage.
• Ability to review and monitor operational dashboards.
• Operational discipline.

Additional Information

• Work in a friendly environment where colleagues share positive vibes.
• Work with over 45,000 diverse and talented colleagues, all guided by the company's Leadership Model.