Oncology Manager

Role Overview

Oncology Manager at NMC Healthcare. The role leads day-to-day operations, growth, and strategic development of the oncology department, managing clinical quality, financial performance, and team leadership.

Role Purpose

Oversee all aspects of oncology service delivery—clinical operations, quality and safety, financial performance, and team management—while driving service growth, innovation, and patient outcomes to position the hospital as a center of oncology excellence.

Key Responsibilities

Clinical Operations Management

• Oversee day-to-day oncology services.
• Optimize patient flow, scheduling, and capacity utilization.

Quality, Safety & Compliance

• Ensure adherence to clinical standards and guidelines.
• Maintain regulatory compliance.
• Monitor patient safety indicators and incident reporting.
• Drive continuous quality improvement initiatives.

Business Development & Service Growth

• Develop and execute oncology growth strategies.
• Expand service offerings including new treatments, technologies, and subspecialties.
• Identify and develop new revenue streams.
• Support medical tourism and international patient programs.

Referral & Partnership Development

• Build strong referral networks with physicians and clinics.
• Develop partnerships with corporates, insurers, pharma companies, and charities.
• Strengthen relationships with key stakeholders and community providers.

Financial Performance Management

• Manage departmental budget and P&L.
• Monitor revenue, costs, and profitability.
• Optimize use of high-cost drugs and equipment.
• Implement cost-control and efficiency measures.

Team Leadership & Workforce Management

• Lead and manage oncology staff including nurses, coordinators, and administrative personnel.
• Ensure adequate staffing and skill mix.
• Drive training, development, and performance management.
• Foster a high-performance and patient-centered culture.

Strategic Planning & Program Development

• Contribute to long-term oncology strategy.
• Position the hospital as a center of excellence.
• Support innovation, research, and clinical trials.
• Introduce new technologies and digital solutions.

Patient Experience & Outcomes

• Improve patient journey and satisfaction.
• Reduce waiting times and treatment delays.
• Ensure holistic and patient-centered care.
• Monitor clinical outcomes and KPIs.

Performance Monitoring & Reporting

• Track and report on patient volumes.
• Track and report on treatment cycles.
• Track and report on revenue and growth trends.
• Track and report on quality and safety indicators.
• Use data to drive decision-making and improvements.

Qualifications & Experience

• Bachelor's Degree in Healthcare Management, Nursing, Pharmacy, Life Sciences, or Business Administration.
• Master's Degree: MBA in Healthcare, Hospital Management, or Business Development, or Master's in Healthcare Administration (MHA) (preferred).
• Oncology-related certifications (preferred).
• Healthcare quality and accreditation certifications such as JCI or CPHQ (preferred).
• Project Management certification such as PMP or similar (preferred).

Skills & Competencies

• Clinical and operational excellence.
• Business acumen and commercial orientation.
• Strategic thinking.
• Financial management.
• Relationship and stakeholder management.
• Leadership and people management.
• Quality and patient-centered focus.
• Analytical and data-driven decision making.