Officer - Quality Control

Role Overview

Officer - Quality Control at AL GHURAIR. This role ensures Quality Control activities are carried out to company standards and regulatory requirements, providing operational support to the Operations teams regarding driver and vehicle adherence to RTA and company requirements.

Role Purpose

To ensure Quality Control activities are executed in accordance with company standards and regulatory body requirements by supporting Operations teams and monitoring driver and vehicle compliance with RTA and internal guidelines.

Key Responsibilities

Quality Control & Inspections

• Conduct daily Quality checks and inspections with documented reporting.
• Conduct regular site inspections to verify operational efficiency of drivers and vehicles in line with regulatory requirements.
• Conduct frequent spot checks and field trips to ensure driver and vehicle adherence to regulatory requirements.
• Provide site assistance and inspections based on requirements set by the Transport Authority.

Operational Support

• Assist drivers on site with issues such as vehicle breakdown and customer complaints, providing appropriate guidance.
• Report daily on identified errors and areas of concern to the respective departments (Operations and Fleet).
• Develop relationships with Transport Authority Quality Control Inspectors and organize frequent inspections, including handling of unplanned inspections.

Compliance & Standards

• Ensure implementation of guidelines mandated by Transport Authority and Quality activities aligned with overall organizational objectives.
• Cooperate within the business to ensure Quality standards are maintained.
• Ensure positive Quality culture is promoted within all stakeholders—among peers, employees, visitors, subcontractors, regulatory bodies, and customers.

Incident & Process Improvement

• Implement appropriate corrective actions for all incident investigations carried out in coordination with the QHSE team.
• Prepare quality control reports and report according to set standard requirements.
• Identify and report drivers not meeting quality and performance standards for further disciplinary action.

Regulatory Compliance

• Fulfill any new project requirements set by the Transport Authority (for example, Expo2020).

Qualifications & Experience

• High School Certification or Diploma.
• Minimum 1–3 years of relevant experience.
• Knowledge of Quality aspects as per industry standards.
• LMV Driving License.

Skills & Competencies

• Good communication skills.
• Quick learner with ability to adapt to organizational working culture.
• Competent IT skills including MS Office, DAX, and RTA Portals.