Officer - Business Support

Role Overview

Officer - Business Support at AL GHURAIR, providing business support services to enable smooth business continuity in a cost-effective manner while adhering to specified policies, procedures and processes, with the aim of achieving the highest possible standards.

Role Purpose

Deliver comprehensive business support services across multiple operational and administrative functions, ensuring compliance with service level agreements, cost optimization, and seamless coordination between internal departments and external government authorities.

Key Responsibilities

Service Level Management & Performance

• Establish formal and measurable service level matrices and performance targets for business units.
• Ensure compliance with service level agreements (SLAs).
• Maintain the highest level of customer satisfaction through consistency, teamwork, engagement and feedback mechanisms.

Cost Optimization & Compliance

• Optimize costs in assigned tasks while maximizing cost savings and avoiding complicated situations and legal complications.
• Ensure the business operates in line with government regulations.
• Contribute to cost-saving initiatives and risk assessment methodology by evaluating current practices and flow processes to identify quick wins.

Information Management & Stakeholder Communication

• Facilitate smooth and adequate flow of information within team members and external sources.
• Enable other business operations through effective communication and liaison.

Government & Authority Liaison

• Liaise with Water and Electricity Authority, CNIA, GHQ, Telecommunication Companies, Department of Economic Development, and Chamber of Commerce.
• Coordinate with police department and other government authorities on employee-related cases.
• Obtain Notices of Clearance (NOC) from concerned authorities as required.
• Follow up on building permits and other permits.
• Ensure participation in seminars and government activities.

Security & Vehicle Management

• Process new and renewal of security passes for persons and vehicles for both CNIA and GHQ.
• Follow up on vehicle registration renewals.

Licensing & Registration

• Manage company license renewals.
• Register companies with government for tendering purposes.

Rent & Accommodation Management

• Manage all responsibilities pertaining to rent committee (Tariff Committee).
• Coordinate labor accommodation tenancy contracts.
• Update MOL accommodation system.

Legal & Operational Coordination

• Liaise with legal department on legal cases and follow up progress.
• Work closely with business units, legal, operations and relevant authorities to fulfill requirements.

Office Management

• Oversee office management in line with Workplace policies and code of conduct.

Land & Property Support

• Support clearance of all issues related to new land acquisition by the organization.

Process Improvement & Systems

• Ensure support service process compliance and value add in business performance.
• Streamline existing Support Services processes by identifying uses of systems and applications to improve value-added business performance and output.
• Contribute to developing department processes and standards in areas of responsibility and customer service.
• Liaise and collaborate with internal and external role players on development plans.
• Device ways of tracking improvements in the business from business support services perspective.
• Implement new technical systems and technological solutions to improve business efficiency, in coordination with Business Partner.
• Keep abreast with all organizational changes and business developments.
• Complete all other tasks assigned by management.

Qualifications & Experience

• Minimum Diploma or Degree in a related discipline.
• Minimum 5 to 7 years of experience in a relevant position.

Skills & Competencies

• Result-oriented mindset with self-motivation and positive attitude.
• Strong social skills and presence, enabling effective interaction with officials.
• Effective communication skills; proficiency in Arabic and English.
• Computer knowledge.
• Valid UAE driving license.