OCN Monitor/Escort Lead Dispatcher

Role Overview

OCN Monitor/Escort Lead Dispatcher at Intrepid Global Solutions, deployed overseas in Kuwait.

Company Overview

Intrepid Acquisition Holdings, LLC (IAH) is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services to U.S. and international government agencies and organizations. IAH leverages seasoned program management to provide safe, innovative, and reliable solutions. IAH and its affiliates, including IAP World Services, Inc., Readiness Management Support L.C., and JPATS Logistics Services, LLC, is an equal opportunity employer, including disability and veterans.

Role Purpose

Under general oversight from the Site Manager and Assistant Site Manager, supervise and manage day-to-day operations of a team up to 20 Escorts, ensure safe workplace compliance with site policies and quality standards, and support mission success through problem-solving and process improvement.

Key Responsibilities

Supervision and Team Management

• Supervise day-to-day operations of a team up to 20 Escorts.
• Provide general supervision of team to ensure work is completed daily and work zones have been purged by trained Force Protection military personnel.
• Demonstrate supervisory skills in planning, organizing, directing, and controlling with strong decision-making capabilities.
• Lead team to consensus through strong negotiation and conflict resolution skills.

Escort Operations and Monitoring

• Ensure team of Escorts adequately execute monitoring of uncleared personnel (LN/OCN) into areas and monitor personnel while performing work.
• Ensure Escorts are properly verifying LN/OCN personnel are logged in and out, and personnel counts are performed before and after they perform duties.
• Make on-the-spot corrections as required.
• Ensure all local base escorting policies are followed by your team.

Personnel Management

• Ensure all LN/OCN personnel have exited base and/or returned to camps.
• Have thorough understanding of the duties and responsibilities of Escorts.
• Provide training as required to ensure Escorts fully understand and comply with site policies and Escort responsibilities.

Communication and Conflict Resolution

• Consistently deescalate issues through communication in a professional and prompt manner.
• Communicate effectively at all levels from LN/OCN to senior executives.
• Maintain strong verbal, written, and listening communication skills.
• Use Land Mobile Radios, cell phones, laptop, and other devices to maintain contact and accountability of work activities.

General Operations

• Perform any duties assigned to support the mission.
• Perform other duties and responsibilities as assigned, which may include Vehicle Control Officer or In Country Liaison roles.
• Demonstrate ability to work in a fast-paced multi-discipline team environment with the ability to manage competing priorities to achieve team goals.

Qualifications & Experience

• High School Diploma or equivalent.
• At least two (2) years of supervising ten or more personnel.
• At least two (2) years of prior experience working overseas.

Skills & Competencies

• Effective planning, organizing, directing, and controlling.
• Strong decision-making capabilities.
• Negotiation and conflict resolution skills.
• Excellent verbal, written, and listening communication skills.
• Ability to interact with staff at all levels.
• Proficiency with Land Mobile Radios, cell phones, laptops, and other communication devices.
• Problem-solving and process improvement skills.
• Ability to work in fast-paced multi-discipline team environments.
• Ability to manage competing priorities.

Additional Information

Deployment and Environment

• 100% travel; deployed overseas.
• Must be able to work in extreme environmental conditions including dust and high temperatures.
• Must be able to endure long hours, exposure to weather, and hazardous conditions.
• May have to work a multitude of shifts (nights, days, evenings).

Security and Clearance

• Security Clearance: NACI/Public Trust.

Eligibility Requirements

• US Citizenship required.
• Valid US Passport preferred.
• Physical (hard copy) valid US Driver's License with clean driving report required.
• Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
• Able to obtain and maintain a valid Residency Visa for Kuwait.