Nurse Supervisor

Role Overview

Nurse Supervisor at NMC Healthcare. The role operates across clinical departments within the facility.

Role Purpose

Lead clinical operations, supervision, and patient care delivery across nursing departments. Ensure safe, efficient clinical services aligned with facility policies, regulatory requirements, and patient-centered care principles.

Key Responsibilities

Clinical Leadership & Supervision

• Provide clinical guidance, direction and support for all Nurses and Caregivers in their departments and across the facility.
• Ensure all clinical areas are staffed accordingly and provide supervision to all nursing personnel in clinical areas, directing and assisting as required.
• Direct the movement of nursing staff to support clinical need, in accordance with nurse's scope, training and competence.
• Assist with the clinical supervision and education of staff, advancement of process changes, accountability and responsibility for all patient care activities and daily operations.

Clinical Operations & Safety

• Ensure that all relevant clinical areas are running efficiently and safely together with the involvement of all Nurse Managers and the Director of Nursing.
• Perform direct clinical nursing care when required, mandating the requirement to wear NMC nursing uniform.
• Conduct regular clinical rounds with nursing and other members of the inter-professional team.
• Carry out patient admissions, discharges, internal and external transfers as required.
• Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation.
• Ensure that the Nurses are providing patient care within the facility and that it is performed in accordance with established policies and procedures.

Patient Experience & Care Quality

• Conduct regular clinical rounds talking with patients and patient bystanders being cared for within their clinical areas, to support patient experience.
• Action and execute patient feedback to support a positive patient experience.
• Promote a patient focused approach to care in collaboration with all relevant health professionals, acting as an ambassador for the facility in clinical and medical services.
• Maintain and demonstrate clinical competence using evidence-based practice, nursing knowledge, research and reflective practice in all aspects of patient care including those with complex needs.

Governance, Quality & Compliance

• Establish, plan, implement and monitor KPIs that are relevant to the business and department(s).
• Participate as a team member of Quality Management team in implementing standard operating procedures and protocols relating to patient care services.
• Participate and lead in internal clinical audits, data collection and communicate to the clinical team to improve and change practice, reporting to the Director of Nursing.
• Develop policies and procedures relating to patient care.
• Liaise with multiple stakeholders regarding the suitability of clinical equipment, inventory supplies and contribute to product evaluation.

Qualifications & Experience

• Appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandate.
• Evidenced experience in managing multiple departments and teams.
• Valid American Heart Association Basic Life Support Provider card.
• Ability to communicate clearly and effectively in English (spoken and written).

Skills & Competencies

• Ability to influence and implement change when necessary.
• Ability to make decisions and communicate effectively.
• Organizational and administrative skills with electronic medical record platform for clinical documentation.
• Ability to work as part of an inter-professional team.
• Ability to work across departments when necessary.

Additional Information

• Post holder must manage their own professional re-licensure.
• Post holder must always work within the scope of practice, putting the health, wellbeing and safety of their patient first as they assess, plan, implement and evaluate their needs.
• Ability to communicate effectively in Arabic is desirable.