NOC Support Services Engineer- (Saudi National)- Riyadh, KSA

Role Overview

NOC Support Services Engineer at DeepSource Technologies, Riyadh, KSA. This role requires a Saudi National.

Role Purpose

Provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments. Monitor systems, troubleshoot infrastructure issues, support incident resolution, and ensure the availability of IT services.

Key Responsibilities

Monitoring & Alert Management

• Monitor enterprise infrastructure, servers, networks, and IT services.
• Perform proactive monitoring and respond to system alerts and incidents.

Incident & Issue Resolution

• Investigate and troubleshoot infrastructure, network, and system issues.
• Escalate critical incidents to the appropriate technical teams.
• Support incident, problem, and change management processes.

Operations & Continuity

• Ensure system availability and service continuity.
• Maintain operational documentation and daily health check reports.
• Follow operational procedures and service level agreements (SLAs).

Collaboration

• Collaborate with infrastructure and network teams to resolve technical issues.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• +2 years of experience in IT Support, NOC Operations, or Infrastructure Support.
• Experience monitoring enterprise IT infrastructure.
• Experience troubleshooting infrastructure and system issues.

Skills & Competencies

• Knowledge of Windows and Linux operating systems.
• Basic understanding of networking concepts.
• Strong analytical, communication, and problem-solving skills.

Additional Information

Nice to Have

• Experience with enterprise monitoring tools.
• ITIL Foundation certification.
• Experience working in a 24/7 NOC environment.
• Knowledge of virtualization or cloud platforms.