Night Manager

Role Overview

Night Manager at Hilton. This is an overnight operations leadership role responsible for managing hotel operations, financial controls, and team supervision during night shifts.

Role Purpose

Oversee overnight hotel operations while delivering memorable guest experiences. Manage nightly financial audits, ensure payment integrity, supervise night staff, and handle guest issues and emergency situations to maintain operational excellence and hospitality standards.

Key Responsibilities

Financial Management & Audits

• Manage nightly audits and reconciliation, ensuring accurate financial reporting and adherence to internal controls.
• Drive financial reconciliation by ensuring complete and accurate posting and reconciliation of the day's financial activity across departments.
• Verify accuracy of financial and credit card transactions and resolve complex discrepancies.
• Identify reporting anomalies, assess root causes, and collaborate with department leaders to enhance audit accuracy.

Operations & Guest Service

• Partner with overnight operations to handle guest issues and assist in emergency situations as needed.

Team Leadership & Development

• Supervise and support team members during night shifts.
• Monitor performance and provide coaching to foster a positive and productive work environment.

Qualifications & Experience

The source does not specify required education, years of experience, or certifications for this role.

Skills & Competencies

• Financial analysis and reconciliation.
• Problem-solving and root cause analysis.
• Leadership and team supervision.
• Guest service and issue resolution.
• Emergency response capabilities.

Additional Information

• Shift: Overnight/Night shift.
• Hilton values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Focus on the Now.