Night Manager at Conrad Dubai

Role Overview

Night Manager at Conrad Dubai, Hilton. Based in Dubai.

Company Overview

Hilton is a global leader in hospitality with a suite of world-class brands. The company has welcomed more than 3 billion guests worldwide and is committed to providing exceptional experiences for guests and Team Members alike. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

Lead overnight hotel operations with confidence and care, ensuring attentive service, guest comfort, and operational readiness throughout the night. Deliver memorable experiences that make every stay exceptional while maintaining financial accuracy, responding to guest needs with discretion, and safeguarding team member and guest safety.

Key Responsibilities

Operations & Coordination

• Lead overnight operations by overseeing the hotel throughout the night and coordinating departments to maintain attentive service, guest comfort, and operational readiness.
• Prepare a clear handover by briefing the incoming team on overnight activity, outstanding requests, incidents, and priorities to ensure continuity of care.

Guest Care & Service

• Deliver thoughtful guest care by managing late arrivals, early departures, and guest concerns with warmth, discretion, and sound judgement.

Financial Oversight & Audit

• Oversee the night audit by ensuring daily financial activity across departments is accurately posted, reconciled, and reported in line with internal controls.
• Safeguard payment accuracy by reviewing payment and credit card transactions, resolving discrepancies, and escalating concerns appropriately.
• Strengthen audit processes by investigating reporting anomalies and working with department leaders to address underlying causes and improve accuracy.

Emergency Response

• Respond calmly to emergencies by coordinating overnight incident responses in line with hotel procedures and prioritising guest and team member safety.

Team Leadership & Development

• Guide and develop the team by allocating duties, monitoring performance, and providing practical coaching to uphold Conrad Dubai's service standards.

Qualifications & Experience

The source does not specify formal qualifications or years of experience required.

Skills & Competencies

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on urgency and discipline in every moment.
• Sound judgement in managing guest concerns.
• Calm and composed approach to emergency response.

Additional Information

Workplace Culture

Hilton supports Team Members' journeys whether starting a career or exploring something new. The company is committed to an award-winning workplace culture and building an exceptional workplace for Team Members.

Benefits

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at world-class hotels through the Go Hilton travel program.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Crisis concierge offering a single, compassionate point of contact for practical support and emotional care in times of loss.
• Mental health resources through the Care for All hub. In many countries, eligible Team Members receive free counseling and support through the Employee Assistance Program (EAP).

Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.