Multi Property Assistant Sales Manager, Leisure

Role Overview

Multi Property Assistant Sales Manager, Leisure at Marriott, based at JW Marriott Marquis Hotel Dubai in downtown Dubai, United Arab Emirates.

Company Overview

JW Marriott Marquis Hotel Dubai is a 5-star luxury hotel comprising two towers with 1,608 rooms, located on Sheikh Zayed Road. The property features 10 restaurants and lounges offering Japanese, Italian, Indian, and Thai cuisine, an outdoor pool, fitness center, and Saray Spa. It offers 80,000 square feet of adaptable event space including a ballroom and outdoor venues, with proximity to Dubai Mall, Burj Khalifa, and Dubai Opera.

JW Marriott is part of Marriott International's luxury portfolio, consisting of more than 100 properties in gateway cities and distinctive resort locations worldwide. The brand emphasizes that associates come first and creates opportunities for training, development, recognition, and holistic well-being in a luxury environment.

Role Purpose

Support sales and marketing operations across multiple properties by managing guest relations, processing reservations and requests, applying revenue-maximizing sales techniques, and assisting management in training and motivating employees while maintaining Marriott brand standards and guest loyalty.

Key Responsibilities

Guest Relations & Communication

• Answer, record, and process all guest calls, requests, questions, and concerns.
• Contact appropriate individual or department such as Sales, Data Administration, or Accounting to resolve guest calls, requests, or problems.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Sales & Revenue Management

• Apply sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage, such as rewards points, show tickets, and gift certificates.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Process requests for redeeming Marriott Rewards points.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Promote awareness of brand image internally and externally.

Administration & Operations

• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
• Prepare and review written documents accurately and completely.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Team Leadership & Development

• Assist management in training and motivating employees.
• Serve as a role model.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Compliance & Standards

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None required.
• License or Certification: None required.

Additional Information

• Competitive salary with excellent benefits including accommodation, meals on duty, and transportation.
• World-class training and development, including leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food and drink in all Marriott restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities internationally and locally.
• Medical and Life insurance.
• Career progression opportunities within Marriott's extensive global portfolio of hotels.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.