Job description
Role Overview
Minibar Attendant at NH Collection Dubai The Palm, located at NH Collection Dubai The Palm.
Company Overview
NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The hotels are thoughtfully designed with an eclectic-elegant atmosphere, built to evoke extraordinary feelings through stimulating details that create truly memorable moments. NH Collection welcomes business travellers, friends, and couples seeking premium service, and crafts experiences centred on wellbeing, gastronomy, culture, and pure indulgence.
Role Purpose
Ensure that guest room minibars are accurately stocked, maintained, and presented according to hotel standards while providing efficient and discreet service to guests.
Key Responsibilities
Minibar Operations
- Check and replenish minibars in assigned guest rooms according to established par levels and standards.
- Record minibar consumption accurately and ensure charges are posted or communicated according to hotel procedures.
- Maintain accurate records of minibar stock, consumption, and replenishment.
- Maintain proper stock levels and assist with minibar inventory and stock control.
Quality & Compliance
- Check expiry dates, product quality, packaging, and presentation of all minibar items.
- Follow all hotel food safety, hygiene, health and safety, and brand standards.
- Minimize wastage and ensure proper rotation of products using FIFO procedures.
Equipment & Environment
- Ensure minibar equipment and storage areas are clean, organized, and hygienic.
- Report missing items, damaged equipment, maintenance issues, or unusual findings promptly.
Guest Service & Privacy
- Follow established procedures when entering occupied rooms and respect all "Do Not Disturb" signs and guest privacy.
- Provide courteous and professional service whenever interacting with guests.
Team Coordination
- Coordinate with Housekeeping, Front Office, Finance, and Food & Beverage teams when required.
Qualifications & Experience
- Previous experience in minibar, housekeeping, room service, or hotel operations is preferred.
- Basic knowledge of inventory and stock-control procedures.
- Good attention to detail and numerical accuracy.
Skills & Competencies
- Basic English communication skills.
- Guest-focused and reliable.
- Able to work independently.
Additional Information
- Flexible to work shifts, weekends, and public holidays.