Microsoft Dynamics CRM Administrator

Role Overview

Senior Microsoft Dynamics CRM Administrator at VAM Systems, Qatar operations.

Role Purpose

Administer and maintain Microsoft Dynamics CRM and Dynamics 365 Customer Engagement On-Premises environments, ensuring system stability, security, performance, and successful deployment of customizations and integrations across enterprise operations.

Key Responsibilities

Administration & Deployment

• Administer Microsoft Dynamics CRM On-Premises and Dynamics 365 Customer Engagement On-Premises environments.
• Manage CRM customizations, plugins, workflows, integrations, and solution deployment.
• Oversee backup, disaster recovery, and high availability configurations.
• Manage change, release, and solution management processes.

Infrastructure & Security

• Administer Windows Server and IIS environments supporting Dynamics CRM.
• Manage security and access controls within CRM systems.
• Configure and maintain Active Directory, ADFS, claims-based authentication, and single sign-on.

Performance & Troubleshooting

• Optimize performance tuning and troubleshooting across CRM infrastructure.
• Support business-critical, highly available enterprise environments.
• Resolve system issues and ensure optimal operational efficiency.

Integration & Development

• Integrate Dynamics CRM with ERP, banking, and other enterprise applications.
• Execute development and customization using C#, .NET Framework, JavaScript, Web APIs, and SSRS.
• Manage web services and API integration.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• At least 6 years of hands-on experience administering Microsoft Dynamics CRM or Dynamics 365 Customer Engagement On-Premises.
• Demonstrated experience with CRM customizations, plugins, workflows, integrations, and solution deployment.
• Hands-on development experience with C#, .NET Framework, JavaScript, Web APIs, SQL Server, and SSRS.
• Experience with Dynamics CRM 2016 and Dynamics 365 Customer Engagement On-Premises.
• Experience integrating Dynamics CRM with ERP, banking, or other enterprise applications.
• Experience supporting business-critical, highly available enterprise environments.
• Relevant Microsoft Dynamics or Power Platform certifications preferred.

Skills & Competencies

• Microsoft Dynamics CRM On-Premises administration.
• Dynamics CRM development and customization.
• C# and .NET Framework development.
• JavaScript and client-side scripting.
• SQL Server and SSRS.
• IIS and Windows Server administration.
• Web services and API integration.
• Security and access management.
• Performance tuning and troubleshooting.
• Backup, disaster recovery, and high availability.
• Change, release, and solution management.
• Windows Server, Active Directory, ADFS, and claims-based authentication.
• Microsoft Power Platform and Azure integration services.
• Strong analytical, communication, documentation, and problem-solving skills.

Additional Information

• Joining timeframe: 2 weeks (maximum 1 month).