Job description
Role Overview
Masseuse at Radisson Hotel Group. The role is based at a Radisson Hotel Group property and focuses on delivering professional massage and wellness treatments to guests.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, and the company empowers employees to be their best every day, everywhere, and every time.
Role Purpose
The Masseuse is responsible for providing professional massage and wellness treatments while delivering exceptional guest service in accordance with the hotel's luxury standards.
Key Responsibilities
Treatment Delivery
- Perform a variety of massage therapies and wellness treatments.
- Maintain proficiency in various massage techniques.
Guest Service
- Handle guest inquiries professionally.
- Promote spa services to guests.
- Deliver exceptional guest service aligned with luxury standards.
Room & Equipment Management
- Prepare and maintain treatment rooms.
- Ensure cleanliness and hygiene standards in all treatment areas.
- Monitor supplies and equipment.
- Report maintenance issues promptly.
Record Keeping & Administration
- Maintain treatment records.
- Assist with spa or recreation reception duties when required.
Compliance & Development
- Comply with all hotel policies, health and safety regulations, fire and emergency procedures.
- Maintain excellent grooming standards.
- Attend training sessions.
- Support departmental operations.
- Perform additional duties assigned by management.
Qualifications & Experience
- Diploma or Certificate in Massage Therapy, Spa Therapy, or a related field.
- Valid Massage Therapist License or Government-approved certification.
- Minimum 2 years' experience as a Masseuse in a hotel, resort, spa, or wellness center.
- Five-star hotel experience preferred.
Skills & Competencies
- Proficiency in various massage techniques.
- Excellent customer service, communication, and interpersonal skills.
- Good command of spoken and written English; additional languages are an advantage.
- Professional appearance with strong attention to hygiene and grooming.
- Knowledge of health, safety, hygiene, and emergency procedures.
Additional Information
- Ability to work flexible shifts, weekends, and public holidays.
- Exclusive global benefits including special hotel rates at Radisson hotels worldwide for employee and loved ones.
- Access to local perks and rewards tailored to country of employment.
- Investment in employee growth, learning, and career development.
- Inclusive workplace with Employee Resource Groups and diversity and inclusion initiatives.