Job description
Role Overview
Marketing Executive at Marriott. The role promotes brand awareness internally and externally while maximizing revenue through sales techniques that maintain guest loyalty to Marriott.
Role Purpose
Drive revenue and brand awareness by selling Marriott vacation club preview packages, managing owner communications, and supporting the Sales & Marketing department through administrative coordination and guest engagement.
Key Responsibilities
Sales & Revenue
- Communicate with potential owners via telephone to set up preview package sales and tours.
- Encourage guests or callers to purchase or schedule preview package sales and tours.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Determine and give complimentaries to guests as gifts for their patronage, such as rewards points or show tickets.
Guest & Owner Management
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Thank guests with genuine appreciation.
- Verify that individuals meet eligibility requirements for preview package sales and tours prior to scheduling a tour for a Marriott vacation club property.
- Explain details and requirements related to attending a sales presentation to potential owners.
Brand & Communications
- Promote awareness of brand image internally and externally.
- Speak with others using clear and professional language.
- Receive, record, and relay messages accurately, completely, and legibly.
- Answer telephones using appropriate etiquette.
Administrative Support
- Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
- Prepare and review written documents accurately and completely.
Team & Workplace Standards
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect the privacy and security of guests and coworkers.
- Ensure adherence to quality expectations and standards.
Physical Duties
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
Additional Information
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.