Job description
Role Overview
Manager - SME Sales Specialist at Mastercard, based in Riyadh, Saudi Arabia. This role reports to the SME Cluster Lead and requires a strong sales and consultative mindset with the ability to understand client needs, position SME card and payment solutions, and help clients translate opportunities into practical commercial outcomes.
Company Overview
Mastercard is a global technology company in the payments industry operating in 200+ countries and territories worldwide. The mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Through secure data, networks, partnerships and innovation, the company helps individuals, financial institutions, governments and businesses realize their greatest potential.
Role Purpose
Drive SME sales growth and revenue outcomes in Saudi Arabia by identifying client opportunities, developing value propositions, and positioning cards and payment solutions that support client revenue, profitability and customer needs. Act as a client-facing SME cards and payments consultant, diagnosing needs, shaping recommendations, and enabling execution across sales, product and market teams.
Key Responsibilities
Sales Development & Growth
- Drive SME sales growth by identifying client opportunities and developing propositions using strong cards and payments understanding.
- Identify, originate and convert new business opportunities, develop SME ecosystem plays, and drive the commercialization of signed deals to deliver measurable revenue outcomes.
- Build and manage a strong pipeline while engaging clients through a hands-on, consultative approach.
- Contribute to achieving SME P&L objectives across key customers and broadly in Saudi Arabia.
Client Engagement & Consulting
- Conduct on-site client interactions, needs assessment, opportunity shaping and solution positioning across Financial Institutions and non-financial institution partners.
- Act as a client-facing SME cards and payments consultant, working with customers and internal partners to diagnose needs and shape recommendations.
- Support solution design and enable execution across sales, product and market teams.
- Recommend solutions that support client revenue, profitability and customer needs.
Strategy & Innovation
- Identify product, proposition and business innovation opportunities across SME payment segments.
- Support broader regional expert sales priorities aligned to Saudi Arabia business goals.
Cross-functional Collaboration
- Influence without authority, working through account teams, product specialists and partners to progress opportunities and deliver client outcomes.
- Drive outcomes through stakeholders and partners who may not report directly into the role.
Qualifications & Experience
- Strong knowledge of cards, commercial payments, issuing propositions and related solutions, with hands-on experience in sales and business development within the SME segment.
- Progressive business experience with a strong track record in the payments industry and solid understanding of commercial and consumer payments.
- Experience in consulting, solution selling or advisory-led client management, with a strong track record of working directly with customers in on-site environments to shape opportunities, guide implementation and deliver business outcomes.
Skills & Competencies
- Strong strategic thinking and consulting capabilities, including the ability to assess client needs, translate market insights into actionable recommendations and influence decision-making at senior levels.
- Strong negotiation and influencing skills, with the ability to drive outcomes through stakeholders and partners who may not report directly into the role.
- Proven ability to influence without authority.
- High bias for action, with a disciplined and results-driven approach to achieving sales targets and commercial objectives.
- Strong analytical and problem-solving skills, with the ability to identify issues early and resolve them directly or through effective escalation.
- Excellent interpersonal, communication, writing and presentation skills, with the executive presence required to engage senior stakeholders, facilitate strategic discussions and represent Mastercard credibly in client-facing environments.
Additional Information
Role Structure
- This is an individual contributor role with no direct people-management responsibility.
- Success depends on strong client engagement, cross-functional collaboration and disciplined sales execution.
Security Responsibilities
- Abide by Mastercard's security policies and practices.
- Ensure the confidentiality and integrity of information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.