Manager - Quality & Excellence

Role Overview

Manager - Quality & Excellence at AD Ports Group. This role plays a pivotal part in strengthening governance, enhancing performance, and embedding a culture of continuous improvement across Abu Dhabi Ports Company PJSC.

Role Purpose

Drive organizational excellence and operational performance by developing and implementing quality frameworks, leading cross-functional improvement initiatives, establishing key performance indicators, and ensuring compliance with international standards while supporting senior management with quality insights.

Key Responsibilities

Quality Frameworks & Governance

• Develop and enhance quality management and business excellence frameworks.
• Standardize and maintain standard operating procedures, policies, and governance documentation.
• Support the implementation and effectiveness of Quality Management Systems.

Performance Management & Metrics

• Establish and monitor quality KPIs, performance indicators, and improvement metrics.
• Prepare quality and business excellence reports for senior management.

Process Optimization & Improvement

• Lead continuous improvement initiatives and process optimization across functions.
• Conduct process reviews, quality assessments, and internal audits to identify gaps.
• Identify process inefficiencies and recommend practical solutions.
• Lead root-cause analysis and corrective action initiatives.

Cross-Functional Leadership

• Facilitate cross-functional improvement programs and ensure sustained actions.

Qualifications & Experience

• Bachelor's degree in Business Administration, Engineering, or Quality Management.
• Minimum 7 years of experience in quality, business excellence, or process management.
• Experience leading cross-functional improvement initiatives is an asset.
• Relevant professional certification in quality or operational excellence is preferred.
• Lean Six Sigma, EFQM, or ISO Lead Auditor certifications are highly desirable.

Skills & Competencies

• Strong knowledge of Quality Management Systems and process improvement methodologies.
• Practical experience with Lean, Six Sigma, or similar frameworks.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to translate process findings into practical improvement actions.
• Strong professional proficiency in English, with Arabic as an advantage.