Manager - F&B & Retail Systems Design

Role Overview

Manager – F&B & Retail Systems Design at Qiddiya Investment Company. This role leads the design and continuous enhancement of business solutions supporting the Food & Beverage and Retail domains across enterprise platforms.

Role Purpose

Lead the functional design and delivery of scalable business solutions for Food & Beverage and Retail operations. Ensure seamless integration across enterprise platforms including SAP, Blackline, Adaco, CRM, Loyalty, and Data & Analytics while supporting operational efficiency, financial accuracy, and exceptional guest experiences.

Key Responsibilities

Solution Design & Architecture

• Lead the functional design and delivery of business solutions supporting Food & Beverage and Retail operations.
• Define end-to-end business processes spanning operational systems, financial platforms, customer engagement applications, and data ecosystems.
• Define business process flows, solution requirements, data ownership, and system interaction models across multiple platforms.
• Facilitate solution design workshops involving business users, enterprise application teams, data teams, vendors, and implementation partners.
• Support application selection, tender evaluations, vendor assessments, and solution architecture discussions.

Enterprise Integration & Platform Alignment

• Ensure alignment of F&B and Retail solutions with enterprise platforms including SAP Finance and Revenue Management, SAP Material Control and Inventory Management, Blackline Financial Reconciliation, Adaco Procurement, Costing and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications, and Unified Data Platform and Analytics Solutions.
• Work closely with IT Business Relations, business stakeholders, vendors, and the Master System Integrator (MSI) to translate business requirements into scalable solution designs.
• Act as the primary business solutions liaison between F&B, Retail, Enterprise Applications, Data & Analytics, vendors, and implementation partners.

Operations & Support

• Ensure solution designs support operational efficiency, financial controls, inventory accuracy, customer engagement, and reporting requirements.
• Monitor system effectiveness and identify opportunities to improve business processes, user experience, and operational efficiency.
• Share responsibility for Level 2 support across F&B and Retail applications, ensuring timely resolution of business-impacting issues.
• Support troubleshooting and resolution of issues impacting financial reporting, inventory management, customer engagement, and operational workflows.
• Work closely with vendors and internal teams to address application enhancements, defects, and optimization opportunities.
• Act as a functional escalation point for complex business process and cross-system issues.

Process Improvement & Optimization

• Drive continuous process improvements by leveraging technology capabilities and industry best practices.
• Ensure business process documentation, solution designs, and operational procedures remain current and aligned with organizational standards.

Implementation & Delivery

• Support new system implementations, enhancements, testing activities, go-live readiness, and stabilization efforts.
• Support strategic planning activities related to the F&B and Retail technology roadmap.

Leadership & Collaboration

• Build strong working relationships with business stakeholders across F&B, Retail, Finance, Commercial, Data & Analytics, and Digital teams.
• Provide functional leadership and guidance to project teams, vendors, and business users throughout delivery initiatives.
• Mentor and support team members, including Assistant Managers and functional specialists.
• Promote collaboration across application teams, enterprise platform teams, and delivery partners.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• 5–7 years of experience in application design, delivery, and support within large-scale enterprise environments.
• Strong experience supporting F&B and Retail business operations and associated technology platforms.
• Proven experience designing solutions involving finance, inventory, customer engagement, and reporting processes.
• Experience working with platforms such as SAP, Adaco, Blackline, CRM, Loyalty, Retail Management Systems, and Analytics Platforms.
• Demonstrated experience leading complex, multi-stakeholder solution delivery initiatives.
• Experience collaborating with business users, vendors, system integrators, and enterprise application teams.
• Previous experience within entertainment, hospitality, retail, leisure, or large mixed-use destinations is highly desirable.
• Prior experience within similar large-scale integrated environments would be advantageous.