Job description
Role Overview
Manager Crew Engagement at Etihad Airways, based in Abu Dhabi, United Arab Emirates. This role plays a pivotal part in shaping the performance, wellbeing, and career development of the cabin crew community.
Company Overview
Etihad Airways is the UAE's national airline, headquartered in Abu Dhabi. The organization connects people across continents and cultures, operating under the "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
To lead, inspire, and empower the cabin crew community through engagement initiatives, performance management, and career development programs. This role influences employee experience across the organization, champions service excellence, and contributes to operational excellence and crew wellbeing.
Key Responsibilities
Leadership & Coaching
- Lead by example as a champion of service excellence, inspiring and coaching cabin crew to deliver outstanding guest experiences.
- Act as the voice of cabin crew, building strong relationships across Training, Service Delivery, Guest Relations, HR, Cabin Safety, Welfare, and other key business areas.
- Collaborate with senior leaders on sensitive, high-impact matters, ensuring balanced, professional, and people-focused outcomes.
Engagement & Development
- Drive engagement and performance initiatives that motivate, develop, and empower the cabin crew workforce.
- Design and implement tailored development and career progression programs, supporting both personal and professional growth.
- Create and deliver innovative engagement events, forums, workshops, and recognition initiatives that strengthen connections with the cabin crew community.
- Foster a culture of continuous learning, feedback, and professional development, both for yourself and the wider cabin crew community.
Performance Management
- Oversee the cabin crew performance management process, providing data-driven insights and recommendations to senior stakeholders.
- Partner closely with operational leaders to proactively address performance concerns and implement effective improvement strategies.
- Lead investigations into service, operational, and performance-related matters, identifying opportunities for improvement and driving positive change.
Safety & Compliance
- Promote a culture of safety, compliance, and operational excellence, ensuring adherence to GCAA regulations and international aviation standards.
Qualifications & Experience
- Degree from a recognized university or professional qualifications in business and people management (desired).
- Minimum of 5 years experience in a people management role.
- Experience as operating cabin crew (preferred but not essential).
- Good understanding and knowledge of airline safety, security, operations and cabin crew management.
Skills & Competencies
- High standard of computer literacy and proficiency in Microsoft Office applications.
- Ability to understand the demands of managing a large multicultural work group in an airline or hospitality environment.
- Good project management skills.
- Understanding of the culture and values of the UAE.