Job description
Role Overview
Maintenance Technician at KONE in the Middle East, Turkey & Africa (KMTA) region. You will provide professional service to customers, ensuring quality maintenance, equipment safety, and performance while serving as an everyday hero who makes people's lives easier.
Company Overview
KONE is certified as a Top Employer for UAE, Qatar, KSA, and Oman. The company is dedicated to a better world of work through excellent people practices, fostering a great work culture, and inspiring the highest standards of quality and efficiency. KONE is committed to nurturing collaboration, diversity, growth, and well-being. KMTA is embarking on an exciting growth phase through direct presence in 7 regions to complement growth plans.
Role Purpose
To deliver professional maintenance services that ensure customer satisfaction, equipment safety, and optimal performance through regular maintenance checks, proactive on-site communication, and responsive call-out service.
Key Responsibilities
Customer Relationship Management
- Deliver customer satisfaction through quality of service and regular, proactive, and precise on-site communication including callout ETA and job performed details.
- Report accurately and in real-time on work performed at the equipment level.
- Ensure equipment safety and performance accountability.
- Identify site risks and communicate them to your supervisor.
- Take immediate action on-site in case of high-risk identification and apply the escalation procedure.
- Identify unplanned service repairs based on equipment needs.
Service Operations
- Ensure end-user and site safety accountability.
- Perform safe working practices and carry out operations according to maintenance and safety instructions.
- Execute service visits including planned maintenance, callouts, and service repairs while respecting schedule, time limits, quality standards, time allocation, and processes.
- Raise sales opportunities to lead and report to your supervisor.
- Submit exact and timely back reporting of work done according to process.
- Submit timesheets based on execution.
- Maintain service tooling, van, and instruments in safe, maintained, and good condition.
- Provide regular updates to your supervisor on all relevant information.
Qualifications & Experience
- ITI/Vocational Certificate course, Diploma in Engineering in Electrical/Electronics/Automation streams, or equivalent.
- Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company.
- Valid GCC driving license is an added advantage.
Skills & Competencies
- Good verbal and written English communication skills.
- Basic IT skills preferred.
- Basic digital foundation skills.
Additional Information
- At KONE, employee engagement is a key focus area, and participation and sharing of information and ideas are encouraged.
- Sustainability is an integral part of culture and daily practice.
- Ethical business practices and a culture of mutual trust and respect are valued.
- Good performance is recognized.
- KONE offers a range of experiences and opportunities to help achieve career and personal goals and enable a healthy and balanced life.