Job description
Role Overview
Maintenance Technician - Elevators & Escalators at KONE, based in the Middle East, Turkey & Africa region.
Company Overview
KONE is certified as a Top Employer for UAE, Qatar, KSA, and Oman. The company is dedicated to fostering a great work culture, inspiring the highest standards of quality and efficiency, putting people first, and creating a workplace that nurtures collaboration, diversity, growth, and well-being. KONE Middle East, Turkey & Africa (KMTA) is undergoing an exciting growth phase through direct presence in 7 regions.
Role Purpose
As a Maintenance Technician, you will be an everyday hero who makes people's lives easier by ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication with customers and end-users. You will perform regular maintenance checks and tasks, as well as attend call-outs to keep elevators and escalators operating safely and efficiently.
Key Responsibilities
Customer Relationship Management
- Ensure customer satisfaction through quality of service and regular, proactive, and precise on-site communication regarding callout ETA, job performed, and related updates.
- Deliver accurate and real-time back reporting of work performed at the equipment level.
- Take immediate action on-site in case of high-risk identification and apply the escalation procedure.
- Identify unplanned service repairs based on equipment needs and communicate them to your supervisor.
Service Operations
- Execute service visits including planned maintenance, call-outs, and service repairs while respecting the schedule, time limits, quality standards, time allocation, and processes.
- Ensure end-user and site safety at all times.
- Carry out operations according to maintenance instructions and safety instructions, maintaining safe working practices.
- Raise sales opportunities and communicate them to your supervisor.
- Submit exact and timely back reporting of work done according to process.
- Submit timesheets based on service execution.
- Keep service tooling, van, instruments, and equipment safe, maintained, and in good condition.
- Provide regular updates to your supervisor on all relevant information.
Accountability
- Maintain accountability for equipment safety and performance.
- Identify site risks and communicate them to your supervisor.
Qualifications & Experience
- ITI, Vocational Certificate, or Diploma in Electrical, Electronics, or Automation streams, or equivalent qualification.
- Minimum 2 to 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is required.
Skills & Competencies
- Good verbal and written English communication skills.
- Basic IT skills preferred.
- Basic digital foundation skills.
Additional Information
KONE is focused on creating an innovative and collaborative working culture where the contribution of each individual is valued. Employee engagement is a key focus area. Sustainability is an integral part of the company's culture and daily practice. The company follows ethical business practices and seeks to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. KONE offers a range of experiences and opportunities to help you achieve your career and personal goals and enable you to live a healthy and balanced life.