Maintenance Technician - Elevators & Escalators

Role Overview

Maintenance Technician - Elevators & Escalators with KONE, based in the Middle East, Turkey & Africa (KMTA) region across 7 regions.

Company Overview

KONE is certified as a Top Employer for UAE, Qatar, KSA, and Oman. The company is dedicated to a better world of work and committed to fostering a great work culture, inspiring the highest standards of quality and efficiency, putting people first, and creating a workplace that nurtures collaboration, diversity, growth, and well-being. KONE Middle East, Turkey & Africa is embarking on an exciting growth phase through direct presence in 7 regions.

Role Purpose

As a maintenance technician, you are an everyday hero who makes people's lives easier by ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication with customers and end-users. You will perform regular maintenance checks and tasks as well as attend call-outs.

Key Responsibilities

Customer Relationship Management

• Ensure customer satisfaction through quality of service and regular, proactive, and precise on-site communication including call-out ETA and job performed details.
• Provide accurate and real-time back reporting of work performed at the equipment level.
• Communicate site risks to your supervisor.
• Take immediate action on-site in case of high-risk identification and apply the escalation procedure.
• Identify unplanned service repairs based on equipment needs.

Service Operations

• Ensure end-user and site safety.
• Execute safe working practices and carry out operations according to maintenance instructions and safety instructions.
• Execute service visits including planned maintenance, call-outs, and service repairs while respecting the schedule, time limits, quality standards, time allocation, and processes.
• Raise sales leads to your supervisor.
• Provide exact and timely back reporting of work done according to process.
• Submit timesheets based on execution.
• Keep service tooling, van, instruments, and equipment safe, maintained, and in good condition.
• Provide regular updates to your supervisor on all relevant information.

Accountability

• Hold accountability for equipment safety and performance.
• Hold accountability for identifying site risks and communicating them to your supervisor.

Qualifications & Experience

• ITI/Vocational Certificate course, Diploma in Engineering in Electrical, Electronics, or Automation streams, or equivalent.
• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company.
• Valid GCC driving license is an added advantage.

Skills & Competencies

• Good verbal and written English communication skills.
• Basic IT skills preferred.
• Basic digital foundation skills.

Additional Information

• Candidates meeting all the stated requirements should only apply for this position.
• KONE is focused on creating an innovative and collaborative working culture where individual contributions are valued.
• Employee engagement is a key focus area.
• Sustainability is an integral part of the company culture and daily practice.
• The company follows ethical business practices and seeks to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
• KONE offers a range of experiences and opportunities to help you achieve career and personal goals and enable you to live a healthy and balanced life.