Maintenance Technician - Bahraini National

Role Overview

Maintenance Technician - Bahraini National at KONE, based in the Middle East region.

Company Overview

KONE Middle East, Turkey & Africa (KMTA) is in an exciting growth phase with direct presence in 7 regions. The organization is committed to fostering a great work culture that inspires quality and efficiency, puts people first, and creates a workplace nurturing collaboration, diversity, growth, and well-being.

Role Purpose

To serve as an everyday hero who makes people's lives easier by ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication with customers and equipment users through maintenance checks, tasks, and callout responses.

Key Responsibilities

Customer Relationship Management

• Deliver customer satisfaction through quality of service and regular, proactive, precise on-site communication including callout ETA and job performed details.
• Report accurately and in real-time on work performed at the equipment level.
• Own equipment safety and performance accountability.
• Identify site risks and communicate them to supervisor.
• Take immediate action on-site in case of high-risk identification and apply the escalation procedure.
• Identify unplanned service repairs based on equipment needs.

Service Operations

• Ensure end-user and site safety accountability.
• Maintain safe working practices and operations according to maintenance and safety instructions.
• Execute service visits—planned maintenance, callouts, and service repairs—respecting schedule, time limits, quality standards, time allocation, and processes.
• Raise sales opportunities and report them to supervisor.
• Provide exact and timely back reporting of work done according to process.
• Submit timesheets based on execution.
• Maintain service tooling, van, instruments, and equipment in safe, maintained, and good condition.
• Provide regular updates to supervisor on all relevant information.

Qualifications & Experience

• ITI/Vocational Certificate course, Diploma, or Engineering qualification in Electrical, Electronics, or Automation streams or equivalent.
• Good verbal and written English communication skills.
• Valid driving license is an added advantage.

Skills & Competencies

• Basic IT skills preferred.
• Basic digital foundation skills.

Additional Information

• Only candidates meeting all stated requirements should apply for this position.
• KONE focuses on creating an innovative and collaborative working culture that values individual contribution.
• Employee engagement is a key focus area with encouragement of participation and sharing of information and ideas.
• Sustainability is integral to daily practice and culture.
• The organization follows ethical business practices and seeks to develop a culture of trust and respect among co-workers with recognition of good performance.
• A range of experiences and opportunities are offered to help achieve career and personal goals and enable healthy and balanced life.