Luxury Travel Consultant - Arabic & English Speaking | Riyadh

Role Overview

Luxury Travel Consultant - Arabic & English Speaking at Ten Group in Riyadh. Design world-class luxury travel for high-net-worth Arabic-speaking clients, serving as the trusted travel partner for a select group of premium clients and delivering highly personalized, discreet, and seamless luxury travel experiences.

Company Overview

Ten Lifestyle Group is a global luxury concierge service supporting High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing leisure and luxury travel. The company delivers service through a combination of a unique, technology-enabled platform and the expertise of highly qualified lifestyle managers. Ten is a certified B Corp committed to making a positive impact on society and the environment, with a core philosophy promoting diverse perspectives, cultures, and experiences.

Role Purpose

As the dedicated travel partner for a portfolio of high-net-worth clients, you will build deep relationships, anticipate needs, and curate bespoke travel solutions across global destinations. You will act as the single point of contact, delivering exceptional service with cultural nuance and excellence to affluent clientele.

Key Responsibilities

Client Relationship Management

• Serve as the dedicated travel partner for a portfolio of high-net-worth clients, delivering highly personalized, discreet service.
• Act as the single point of contact, building trusted, long-term client relationships.

Luxury Travel Design & Bookings

• Design and manage bespoke luxury travel itineraries across global destinations.
• Handle complex requests, changes, and issues with efficiency and discretion.
• Maintain accurate, real-time system updates and booking documentation.

Market Expertise & Cultural Competency

• Deliver professional service in Arabic and English with strong cultural awareness.
• Apply strong understanding of Middle Eastern cultural norms, privacy expectations, and travel preferences.
• Advise on premium destinations, luxury hotels, private experiences, and halal-friendly travel options.

Supplier & Commercial Management

• Negotiate and manage bookings with airlines, hotels, DMCs, and luxury travel partners.
• Secure VIP benefits and exclusive access through strong supplier relationships.
• Proactively identify opportunities to upsell and cross-sell additional services.

Collaboration & Quality Assurance

• Collaborate with internal teams to deliver seamless end-to-end member experiences.
• Ensure all travel arrangements meet regulatory, compliance, and quality standards.
• Promote Ten's wider lifestyle services by identifying opportunities for cross-service referrals.

Qualifications & Experience

• Minimum 3+ years' experience in luxury leisure travel, concierge, or tour operating.
• Proven experience creating tailor-made itineraries for high-net-worth clients.
• Strong background in flight-inclusive travel and GDS systems (Amadeus preferred).
• Experience negotiating with premium suppliers and managing complex bookings.

Skills & Competencies

• Fluent in Arabic and English (professional working proficiency required).
• Excellent knowledge of global luxury destinations and suppliers.
• Strong understanding of affluent customer expectations and luxury service delivery.
• Commercial awareness with natural sales and upselling ability.
• Highly organized, detail-driven, and adaptable in a fast-paced environment.

Additional Information

Work Location & Contract

• 100% office-based in Riyadh.
• Candidates must be willing and able to work full-time from the Riyadh office; remote or hybrid work arrangements are not available.

Desirable Certifications

• Amadeus, IATA, CTA/CTC, Virtuoso, or other recognized travel industry qualifications.

Compensation & Benefits

• Competitive salary depending on experience, including a performance-based bonus.
• Access to a world of professional lifestyle and travel networks.
• Competitive paid time off package, including a paid day each year to volunteer for a cause of importance.
• One month paid sabbatical after every 5 years of service, without tapping into annual leave.
• Lucrative Ten Loyalty Rewards program which includes a bonus and gift.
• Remote working holiday possibilities to travel and work anywhere in the world.
• Employee discounts on travel and entertainment.
• Regular performance reviews and annual Extra Mile Awards for outstanding achievements.
• Support for incorporating personal goals and interests into career development.