Job description
Role Overview
Luxury Tech Consultant at Chalhoub Group, located at Dyson, Westfield Mall. You will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group curates a portfolio of over 10 owned brands and manages distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group's strategy, and Chalhoub Group is a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
To drive sales performance and customer experience excellence in your assigned stores by leading a team of Experts, implementing key customer initiatives, and maintaining accountability for sell-out targets while fostering a high-energy, results-focused retail environment.
Key Responsibilities
Sales Performance
- Own store-level sell-out target accountability.
- Monitor daily and weekly sales performance of each Expert within assigned coverage.
- Maintain accurate records of individual sales results, team performance, and activities.
Team Leadership
- Supervise, motivate, and manage a team of permanent Experts to achieve set sell-out targets.
- Improve individual Expert performance and skills.
- Foster a positive, high-energy team environment focused on results.
- Address and resolve any performance issues.
Customer Experience & Operations
- Deliver exceptional guest experience.
- Ensure in-store stock is maintained at appropriate levels in assigned stores.
- Ensure the team is delivering excellent customer service.
- Build category manager relationships at store level.
Strategic Initiatives
- Provide support in the implementation of CRM, CX, and other key customer and people initiatives in-store.
Qualifications & Experience
- 2 years' experience in retail.
- Previous experience in Fashion, Jewellery, Accessories, or Technology retail.
- English language proficiency.
Skills & Competencies
- Strong communication skills.
- Excel skills.
Additional Information
Chalhoub Group offers a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.