Loss Prevention Coordinator (UAE National) - The Ritz-Carlton Abu Dhabi, Grand Canal

Role Overview

Loss Prevention Coordinator (UAE National) at The Ritz-Carlton Abu Dhabi, Grand Canal, a Marriott International property located in Abu Dhabi, UAE.

Company Overview

The Ritz-Carlton operates more than 100 award-winning properties worldwide. The brand is committed to delivering rare and special luxury service and sets the standard for excellence in the care and comfort of guests. The Ritz-Carlton Ladies and Gentlemen create exceptional experiences guided by the Gold Standards, which include the Employee Promise, Credo, and Service Values. The company is dedicated to being an equal opportunity employer and actively fosters an environment where the unique backgrounds of associates are valued and celebrated.

Role Purpose

To monitor security systems and investigate incidents to protect hotel assets, ensure guest and employee safety, and maintain the security and loss prevention standards essential to The Ritz-Carlton's operations.

Key Responsibilities

Surveillance and Emergency Response

• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to identify unusual behavior or emergency situations.
• Dispatch identified concerns to appropriate personnel for investigation and ensure incidents are recorded.
• Assist guests or employees during emergency situations.
• Administer first aid and CPR to guests or employees as required.
• Move at speeds required to respond to work situations, including running, walking, and jogging.

Investigations and Incident Management

• Conduct investigations and gather evidence related to theft, fraud, lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
• Maintain confidentiality of all Security and Loss Prevention reports, documents, and property information; release information only to authorized individuals.
• Provide proper paperwork to employees requiring outside medical treatment.
• Assist manager or supervisor in ensuring the insurance carrier is notified of liability situations according to designated protocol.

Guest and Employee Engagement

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to concerns of other employees.

General Operations

• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Protect company assets and maintain confidentiality of proprietary information.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and point of sale systems.
• Stand, sit, or walk for extended periods or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by supervisors.

Qualifications & Experience

• Education: Some college.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• CPR Certification (required).
• First Aid Certification (required).

Additional Information

This position is designated for UAE National candidates.