Lobby Ambassador

Role Overview

Wynn Al Marjan Island seeks a Lobby Ambassador – Resort Tower to join the Front Office Resort Tower team at the property opening in 2027 in Ras Al Khaimah, UAE.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, located 50 miles from Dubai International Airport in Ras Al Khaimah. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

The Lobby Ambassador creates memorable, personalized guest interactions and serves as a prominent guest-facing presence within the Resort Tower lobby, enhancing overall guest satisfaction, loyalty, and operational excellence through genuine hospitality and luxury service expertise.

Key Responsibilities

Guest Engagement & Experience

• Serve as a prominent guest-facing presence within the Resort Tower lobby, welcoming and engaging guests throughout their journey.
• Create memorable and personalized guest interactions that enhance overall guest satisfaction and loyalty.
• Establish rapport with guests through genuine conversation, confidence, and exceptional hospitality.
• Proactively identify guest needs, preferences, and service opportunities.
• Escort and engage VIPs, repeat guests, gaming guests, and distinguished visitors.

Service Delivery & Operations

• Act as a luxury service ambassador by promoting resort experiences, amenities, dining venues, entertainment offerings, and unique experiences.
• Collaborate with Front Office, Concierge, Guest Services, Private Access, Transportation, Food & Beverage, and any other operation teams to personalize guest experiences.
• Monitor lobby activity and provide support in managing guest flow and service recovery situations.
• Anticipate operational challenges and take ownership of service opportunities before escalation.
• Support special events, VIP programs, activations, and lobby experiences.

Standards & Excellence

• Maintain exceptional visibility, professionalism, and engagement throughout assigned shifts.
• Consistently demonstrate Forbes Five-Star service standards and Wynn luxury hospitality behaviors.
• Act as a role model for guest engagement and service excellence within the Front Office team.

Qualifications & Experience

• Previous experience in hospitality, guest services, or customer-facing roles preferred.
• Prior experience and training with Forbes Travel Guide standards.
• Knowledge of luxury service standards and guest etiquette.

Skills & Competencies

• Exceptional interpersonal, communication, and relationship-building skills.
• Warm, approachable personality with a professional appearance.
• Ability to multitask and remain calm under pressure.
• Fluency in English; additional languages are a plus.

Additional Information

• Flexible schedule including weekends, holidays, and evenings.
• Standing for extended periods and occasional outdoor work, such as greeting at entrances.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy, healthcare package, and incentive programs.
• Additional employee benefits available.