Job description
Role Overview
Lobby Ambassador at Accor, Rixos Premium Dubai JBR, Dubai.
Company Overview
Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure. Accor is a worldwide leader in hospitality committed to supporting growth and learning, offering opportunities to explore limitless possibilities and shape your own story within the future of hospitality.
Role Purpose
The Lobby Ambassador welcomes and acknowledges every guest with warmth and professionalism, proactively handling requests and concerns to ensure exceptional service delivery and memorable experiences that reflect the high service standards of Rixos Premium Dubai.
Key Responsibilities
Guest Welcome & Farewell
- Welcome and acknowledge every guest with a warm smile, appropriate eye contact, and friendly verbal greeting, using the guest's name whenever possible.
- Express genuine appreciation to guests and ensure a warm, courteous, and memorable farewell upon departure.
Guest Service & Satisfaction
- Proactively handle all guest requests, concerns, problems, and needs, providing timely and effective solutions with strong focus on guest satisfaction.
- Listen attentively and empathetically to guests to understand their needs and expectations, responding appropriately and handling complaints professionally.
- Maintain a guest-oriented approach in all interactions.
VIP Guest Service
- Follow established VIP procedures and ensure that VIP guests receive personalized and attentive service, including warm welcome and appropriate farewell.
Appearance & Standards
- Maintain a clean, hygienic, professional, and well-groomed appearance at all times, ensuring uniform and name tag are clean and worn in accordance with hotel policies and procedures.
- Demonstrate commitment to Rixos Premium Dubai service and quality standards.
Coordination & Communication
- Work closely and effectively with all hotel departments to ensure smooth coordination, communication, and timely sharing of information necessary to meet guest requirements.
- Provide relevant feedback to the Guest Relations Supervisor regarding guest satisfaction, engagement, and overall atmosphere throughout hotel activities and public areas.
Guest Feedback & Follow-Up
- Review and respond appropriately to guest inquiry forms, written suggestions, feedback, complaints, and other correspondence, ensuring matters are followed up and addressed in a timely manner.
Continuous Improvement
- Participate actively in training programs, departmental meetings, briefings, and internal communication sessions to continuously improve service knowledge, skills, and operational performance.
Qualifications & Experience
- Previous experience in Guest Relations or luxury hospitality.
- Fluent in English; additional languages are an advantage.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Professional appearance and strong customer-service attitude.
- Ability to handle guest requests and complaints effectively.
- Good knowledge of VIP guest service standards.
- Strong teamwork and coordination skills.
- Ability to work under pressure and in a fast-paced environment.
- Good organizational and problem-solving skills.
Additional Information
- Competitive Salary.
- Duty Meals provided: breakfast, lunch, dinner, midnight meal, and coffee breaks.
- Vacation tickets and benefits provided by the hotel.
- Medical Insurance provided.
- Flexible to work shifts, weekends, and public holidays.