Lobby Ambassador

Role Overview

Lobby Ambassador at Accor, Rixos Marina Abu Dhabi, a luxury hotel in Abu Dhabi.

Company Overview

Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Role Purpose

To serve as the primary point of contact in the lobby, welcoming guests with warmth and professionalism while anticipating their needs and delivering personalized service that creates memorable experiences.

Key Responsibilities

Guest Welcome & Engagement

• Welcome guests with warmth and professionalism upon arrival and departure.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Anticipate guest needs and provide personalized service to create memorable experiences.

Information & Assistance

• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Special Services & Support

• Escort VIPs, long-stay guests, and special occasion guests when required.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.

Qualifications & Experience

• Previous guest service experience required.

Skills & Competencies

• Professional presentation.
• Outstanding guest services skills and sophisticated verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to remain calm and courteous at all times.
• Ability to focus attention on guest needs.
• Ability to work cohesively as part of a team.
• Ability to work well under pressure in a fast-paced environment.
• Highly responsible and reliable.

Additional Information

• Competitive salary.
• Duty meals provided: breakfast, lunch, dinner, midnight meal, and coffee breaks.
• Vacation tickets and benefits provided by the hotel.
• Medical insurance provided.