Licensing Manager

Role Overview

Licensing Manager at the General Commercial Gaming Regulatory Authority (GCGRA). This role leads and manages all licensing activities, ensuring applications, renewals, amendments, and ongoing reviews are assessed in line with applicable laws, regulations, policies, and regulatory standards.

Role Purpose

To support a transparent, risk-based licensing framework that protects the integrity of the gaming sector and promotes high standards of probity, compliance, and responsible operations.

Key Responsibilities

Licensing Process Management

• Manage the end-to-end licensing process for applicants and licensees, including initial applications, renewals, variations, suspensions, and revocations where applicable.
• Manage licensing enquiry responses and tracking to resolution.
• Review and assess licensing submissions for completeness, accuracy, and alignment with regulatory requirements.

Policy & Framework Development

• Develop, maintain, and improve licensing policies, procedures, guidance, templates, and service standards.
• Identify process improvement opportunities and contribute to a risk-based, efficient, and defensible licensing framework.
• Support management of licensing portals and continuous enhancement for development.

Reporting & Governance

• Prepare clear, evidence-based recommendations and reports for internal governance, committees, or senior decision-makers.
• Maintain accurate records, dashboards, and management information to support oversight, reporting, and audit readiness.

Stakeholder Engagement

• Liaise with internal teams, regulated entities, government bodies, law enforcement, and other regulators where required.
• Provide timely guidance to applicants and licensees on licensing requirements, processes, and regulatory expectations.
• Conduct regular meetings with licensees for relationship management and updates.

Coordination & Support

• Coordinate with Suitability Investigations for information management.
• Support the training, development, and quality assurance of team members where relevant.

Qualifications & Experience

• Bachelor's degree in Business Administration, Public Administration, Finance, Criminology, or a related discipline, or equivalent experience.
• Significant experience in licensing, regulatory compliance, account management, or a related regulatory function.
• Experience in the gaming sector or another highly regulated environment is strongly preferred.
• Experience drafting reports, policies, procedures, and formal recommendations for senior stakeholders.

Skills & Competencies

• Strong understanding of regulatory frameworks, risk assessment, due diligence, and administrative decision-making.
• Ability to manage complex casework, competing priorities, and confidential information with sound judgment.
• Strong written and verbal communication skills, with the ability to explain complex regulatory matters clearly.
• High attention to detail and ability to make balanced, evidence-based judgments.