Job description
Role Overview
Learning Manager at IHG Hotels & Resorts, located at the InterContinental Doha Beach & Spa in Doha, Qatar.
Company Overview
IHG Hotels & Resorts is the world's largest family of luxury hotels. The InterContinental Doha Beach & Spa is located on Doha's longest private beach, nestled in landscaped gardens, and features 12 restaurants, recreational facilities, a free-form swimming pool, and Spa InterContinental. The property is situated in an exclusive location minutes from downtown Doha, major government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club.
Role Purpose
Design, deliver, and evaluate learning initiatives that support business objectives, strengthen colleague capabilities, and develop future leaders. Work closely with the leadership team and Heads of Department to identify development priorities and translate them into impactful learning solutions aligned with IHG standards, brand values, and People & Culture strategy.
Key Responsibilities
Strategy & Planning
- Drive the property Learning & Development strategy aligned to business priorities, brand expectations, and luxury service ambition.
- Conduct a structured Learning Needs Analysis and translate insights into a clear annual learning plan and calendar.
Learning Delivery & Systems
- Own the implementation, adoption, and ongoing effectiveness of IHG University across the property.
- Ensure all mandatory, brand, and role-based learning pathways are actively deployed, tracked, and completed.
- Facilitate leadership development journeys for supervisors, managers, and senior leaders using approved IHG learning content.
Talent Development
- Support PDPs and succession planning by identifying development priorities for high-potential talent in partnership with People & Culture and department heads.
Trainer Development & Support
- Lead and sustain a strong Departmental Trainer framework that enables learning to be delivered and reinforced within departments.
- Train, coach, and support departmental trainers to ensure consistency, confidence, and effectiveness.
Qualifications & Experience
- Previous experience in a Learning & Development or Training role within the luxury hospitality industry, preferably in a large or international hotel environment.
- Strong understanding of hospitality operations and the ability to translate operational needs into practical learning solutions.
- Proven experience in facilitating learning for diverse audiences and different levels of seniority.
- Strong knowledge of leadership development, talent management, and succession planning.
Skills & Competencies
- Excellent communication, presentation, and facilitation skills.
- Creative and engaging approach to learning, with the ability to introduce new ideas and initiatives.
- Strong organizational and project management skills, with excellent attention to detail.
- Confidence in working with senior leaders, Heads of Departments, and operational teams.
- Strong analytical skills and the ability to measure and communicate the impact of learning initiatives.
Additional Information
- Competitive salary and benefits package provided.