Learning & Development Supervisor

Role Overview

Learning & Development Supervisor at Hilton. This role is based in a hotel environment where you will develop and implement comprehensive team member training and development programs.

Company Overview

Hilton's core values define success: a passion for spreading the light and warmth of Hospitality; Acting with Integrity and always doing the right thing; Inspiring others through Leadership; a belief that Teamwork drives the best outcomes; a sense of Ownership and accountability; and a focus on the Now, bringing urgency and discipline to every moment.

Role Purpose

You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance. You will assess training needs, design and update training courses to ensure that training content matches team members' job responsibilities and career paths, and manage training budgets to ensure maximum return on training investment.

Key Responsibilities

Program Design & Delivery

• Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards.
• Include topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service.
• Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs.
• Skilled in instructional design, adult learning principles, and modern training methods such as e-learning and blended learning.

Training Assessment & Effectiveness

• Assess training needs across the organization.
• Proficient in assessing training effectiveness and aligning programs with business goals.
• Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements.

Administration & Record Management

• Manage training budgets to ensure maximum return on training investment.
• Track, maintain, and audit individual team member training records using designated systems and tools.
• Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance.

Team Leadership & Development

• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.
• Capable of managing training teams and multiple projects effectively.
• Proven ability to work cross-functionally to identify needs and support performance improvement.

Qualifications & Experience

• Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.

Skills & Competencies

• Skilled in instructional design, adult learning principles, and modern training methods such as e-learning and blended learning.
• Proficient in assessing training effectiveness and aligning programs with business goals.
• Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
• Strong verbal and written skills; able to engage and motivate diverse teams.
• Committed to continuous learning and staying updated on emerging training trends.
• Proven ability to work cross-functionally to identify needs and support performance improvement.
• Capable of managing training teams and multiple projects effectively.