Job description
Role Overview
Lead Solutions Consultant at Sprinklr. This role partners with Sales to drive revenue growth through advanced solution design and strategic customer engagement on the AI-native Unified Customer Experience Management platform.
Company Overview
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. The unified platform provides powerful solutions for every customer-facing team β spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management β enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Role Purpose
Design and deliver advanced, AI-powered solutions that integrate seamlessly into enterprise customer environments. Lead pre-sales activities and strategic engagements that translate Sprinklr's capabilities into business value for key customers and prospects.
Key Responsibilities
Solution Design & Architecture
- Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform.
- Architect scalable, high-performance, and cost-efficient enterprise solutions.
- Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments.
- Apply design thinking and human-centered design principles to enterprise experience solutions.
Sales Partnership & Delivery
- Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments.
- Showcase advanced automation solutions, including agentic AI and AI-powered workflows.
- Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concept engagements.
- Partner with the broader Sprinklr ecosystem to validate requirements and deliver "art-of-the-possible" demonstrations.
Travel & Engagement
- Travel up to 40% and remain local to key customer regions.
Qualifications & Experience
- Bachelor's degree in Computer Science, Mathematics, or Engineering; Master's degree preferred.
- 8+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.
- 5+ years designing solutions within CCaaS platforms.
- Experience implementing AI-driven solutions for martech and social platforms.
- Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9).
- Proven ability to lead deep architectural discovery engagements.
- Demonstrated thought leadership through publishing, speaking, or industry engagement.
- Arabic Language is required for this territory.
Skills & Competencies
- Strong communicator with the ability to translate technical concepts into business value.
Additional Information
Sprinklr offers a comprehensive suite of benefits designed to help each member of the team thrive, including voluntary healthcare coverage in countries where applicable, paid time off, and an open Mentoring Program designed to create meaningful connections that support growth.
Sprinklr is an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. Reasonable accommodations are available upon request during the interview process.