Laundry Supervisor at Crowne Plaza Dubai Marina

Role Overview

Laundry Supervisor at Crowne Plaza Dubai Marina, IHG Hotels and Resorts, Dubai.

Company Overview

Crowne Plaza Dubai Marina is a soon-to-open 273-room hotel spanning 3,037 square metres, located in Dubai Marina next to Dubai Marina Mall and within walking distance of the waterfront promenade. The hotel is designed for modern business travelers and blends contemporary business amenities with Arabian hospitality traditions.

IHG Hotels and Resorts operates more than 5,300 hotels across over 100 countries and is committed to developing talent and celebrating diversity across its global workforce.

Role Purpose

Supervise daily laundry operations to ensure a constant supply of clean linens for the entire hotel. Oversee the cleaning and delivery of guest personal items while maintaining adherence to hotel policies, procedures, and quality standards.

Key Responsibilities

Guest Laundry Operations

• Supervise the picking up and delivery of in-house guest laundry.
• Oversee the collection and delivery of outside guest laundry and dry cleaning.
• Ensure all guest items are delivered punctually, accurately, and in a professional and courteous manner.

Collection & Documentation

• Ensure laundry and dry-cleaning bags are collected from guest rooms with guest name, room number, and laundry pieces listed.
• Verify all items collected are counted and matched against laundry price lists and guest-signed laundry sheets.
• Document any discrepancies or damages on the collection sheet.

Equipment & Facilities

• Oversee the maintenance of all laundry equipment.
• Inform the facilities manager of any maintenance needs.

Team Leadership

• Supervise the laundry team.
• Allocate daily tasks to team members.
• Assist with additional laundry services when necessary.

Qualifications & Experience

• Minimum 2 years' experience in a similar role in a four or five-star hotel or comparable industry.
• Demonstrated ability to work with and engage teams from different cultures.

Skills & Competencies

• Strong verbal and written communication skills.
• Quality-oriented mindset with focus on details.
• High performance standards and ability to multi-task.
• Ability to meet deadlines.
• Technical proficiency in related software (preferable).

Additional Information

• Full-time position.
• IHG welcomes both internal and external candidates and is committed to developing team talent and managing career growth vertically, functionally, geographically, and personally.