KYC Operation Team supervisor (UAE Nationals Only)

Role Overview

KYC Operations Team Supervisor at Citi, UAE. This is a full-time, intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. UAE Nationals only.

Company Overview

Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Role Purpose

Develop and manage a dedicated internal KYC (Know Your Client) program at Citi, overseeing risk and control activities, ensuring customer information compliance, and driving adherence to regulatory and operational requirements while supporting team service delivery and productivity.

Key Responsibilities

KYC Program & Customer Management

• Review customer account profiles and conduct periodic KYC reviews, ensuring all customer information and supporting documentation are complete, accurate, and compliant with applicable local regulations and Citi standards.
• Coordinate closely with Makers and Checkers to ensure checklist requirements are fulfilled and comprehensive reviews are conducted, facilitating timely and accurate completion of KYC renewals and remediation activities.
• Maintain high-quality review standards and ensure team performance consistently exceeds established quality assurance thresholds and pass-rate expectations.

Risk & Control Analysis

• Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk and control issues.
• Manage various aspects of risk and control, including Information Security, Continuation of Business, and Records Management.
• Oversee situations that create risk and legal liabilities for Citi.

Compliance & Regulatory Reporting

• Drive adherence to regulatory, compliance, and operational risk requirements while supporting the team's service delivery and productivity objectives.
• Complete monthly, quarterly, and other periodic risk and control reporting to be used for various forums.
• Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi.

Stakeholder Engagement & Support

• Provide ongoing support and guidance to Business Managers and Product Partners by addressing KYC-related queries, escalations, and documentation requirements.
• Interface with internal and external teams to provide guidance and subject matter expertise as needed.
• Act as Subject Matter Expert (SME) to senior stakeholders and other team members.

Process Improvement & Strategy

• Identify process improvement opportunities and collaborate with stakeholders to enhance KYC efficiency, quality, and client experience outcomes.
• Partner with peers and management on various activities, including developing and executing business plans within area of responsibility and developing compliance guidelines.

Risk Assessment & Decision-Making

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Drive compliance with applicable laws, rules and regulations, adhere to Policy, and apply sound ethical judgment regarding personal behavior, conduct and business practices.
• Escalate, manage and report control issues with transparency.

Qualifications & Experience

• 2–5 years of relevant experience in KYC, AML, or compliance operations.
• Bachelor's degree or University degree or equivalent experience.
• Proven ability to make effective and timely decisions.
• Consistently able to anticipate and respond to customer and business needs.
• Demonstrated ability to build and cultivate partnerships across business regions.

Skills & Competencies

• Business Acumen
• Credible Challenge
• Laws and Regulations
• Management Reporting
• Policy and Procedure
• Program Management
• Referral and Escalation
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation
• Ability to operate with a limited level of direct supervision.
• Exercise independence of judgment and autonomy.

Additional Information

• Job Family Group: Operations - Services
• Job Family: Business KYC
• Time Type: Full time
• UAE Nationals Only