KYC Operation Team supervisor (UAE Nationals Only)

Role Overview

KYC Operations Team Supervisor at Citi, located in the UAE. This position is open to UAE Nationals only.

Role Purpose

Develop and manage a dedicated internal KYC (Know Your Client) program at Citi by conducting Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team.

Key Responsibilities

Governance & Control

• Oversee situations that create risk and legal liabilities for Citi.
• Drive adherence to regulatory, compliance, and operational risk requirements while supporting the team's service delivery and productivity objectives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Manage risk and control across Information Security, Continuation of Business and Records Management.

Customer & Account Management

• Review customer account profiles and conduct periodic KYC reviews, ensuring all customer information and supporting documentation are complete, accurate, and compliant with applicable local regulations and Citi standards.
• Coordinate closely with Makers and Checkers to ensure checklist requirements are fulfilled and comprehensive reviews are conducted, facilitating timely and accurate completion of KYC renewals and remediation activities.
• Provide ongoing support and guidance to Business Managers and Product Partners by addressing KYC-related queries, escalations, and documentation requirements.

Quality Assurance & Performance

• Maintain high-quality review standards and ensure team performance consistently exceeds established quality assurance thresholds and pass-rate expectations.

Risk Analysis & Reporting

• Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk or control issues.
• Partner with peers and management on developing and executing business plans within area of responsibility.
• Complete monthly, quarterly, and other periodic risk and control reporting to be used for various forums.
• Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi.

Compliance & Guidelines

• Partner with peers and management on developing compliance guidelines.
• Drive compliance with applicable laws, rules and regulations, adhere to Policy, and apply sound ethical judgment regarding personal behavior, conduct and business practices.
• Escalate, manage and report control issues with transparency.

Process Improvement & Stakeholder Management

• Identify process improvement opportunities and collaborate with stakeholders to enhance KYC efficiency, quality, and client experience outcomes.
• Interface with internal and external teams to provide guidance and subject matter expertise as needed.
• Act as subject matter expert (SME) to senior stakeholders and other team members.

Autonomy & Judgment

• Operate with a limited level of direct supervision.
• Exercise independence of judgment and autonomy.

Qualifications & Experience

• 2–5 years of relevant experience.
• Bachelor's degree or University degree or equivalent experience.
• Proven ability to make effective and timely decisions.
• Consistently able to anticipate and respond to customer and business needs.
• Demonstrated ability to build and cultivate partnerships across business regions.

Skills & Competencies

• Business Acumen.
• Credible Challenge.
• Laws and Regulations.
• Management Reporting.
• Policy and Procedure.
• Program Management.
• Referral and Escalation.
• Risk Controls and Monitors.
• Risk Identification and Assessment.
• Risk Remediation.

Additional Information

• Job Family Group: Operations – Services.
• Job Family: Business KYC.
• Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.