Key Account Manager- Unilever Food Solutions

Role Overview

Key Account Manager at Unilever Food Solutions, based in Saudi Arabia. Unilever Food Solutions is the 2nd largest Business Unit of Unilever, one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service operating in over 76 countries with approximately €3 Billion in Turnover and approximately 4,000 employees.

Company Overview

Unilever Food Solutions (UFS) is an independent Global Business Unit with a unique B2B business model focused on serving chefs. The organization has a bold ambition to reach €5 billion by 2030 with accretive profitability by being the best solution provider to 5 million operators. UFS maintains a culture of caring deeply for business and people, fostering an entrepreneurial environment built on speed, simplicity, trust, and a hunger to grow. The organization invests heavily in building future skills and leaders and consistently achieves high employee engagement scores across Unilever.

Role Purpose

To drive revenue growth and customer satisfaction by managing key accounts within the Saudi Arabian food service industry. You will act as a trusted consultant, providing complete culinary solutions based on clear understanding of customers' business and needs, while owning all sales targets and KPIs.

Key Responsibilities

Account Management & Growth

• Conduct daily face-to-face visits to active and new key accounts.
• Own, manage, and achieve all sales targets and KPIs including turnover, customer base, forecast, win and retain funnel, and key accounts annual business plans.
• Grow reach and penetration by expanding customer base and number of SKUs per customer.
• Manage, build relationships, and serve existing and potential customers in the Food Service Channel, including restaurants (local and international chains under QSR and FSR), Central Production Units, and Catering division.
• Develop and execute strategic annual plans to drive revenue growth and achieve business objectives.

Customer Development & Consulting

• Become a trusted consultant by providing complete culinary solutions based on clear understanding of customers' business and needs.
• Prove ability to build and maintain strong relationships with customers across all stakeholders including Chef, Procurement, and Operations.
• Conduct demonstrations for UFS SKUs to customers using top applications.

Business Operations & Execution

• Take calculated risks to win big with key accounts.
• Analyze data to create daily routine and activities in a systematic way using CRM Software (Salesforce) as per Unilever requirements.
• Collaborate with marketing and culinary teams to create new LTOs and innovations with key customers.

Qualifications & Experience

• 4 or more years of solid experience in Key Accounts Management within the food service industry or HORECA sector, specifically in Saudi Arabia.
• Strong expertise in managing and nurturing relationships with high-value clients.
• Solid understanding of the Saudi food service market, including trends, challenges, and opportunities.
• Proven ability to develop and execute strategic annual plans to drive revenue growth and achieve business objectives.
• Proven ability to build and maintain strong relationships with customers across all stakeholders.

Skills & Competencies

• Business Acumen
• Customer Development
• Key Accounts Management
• Communication Skills
• Presentation Skills
• Negotiation Skills
• Selling Skills
• Basic Culinary Skills
• Excellent communication, negotiation, and presentation skills
• Results-driven mindset with focus on delivering exceptional customer satisfaction and growth

Leadership & Behavioral Competencies

• Deliver fantastic results and be an example to others through both results and resilience.
• Constantly look for better ways to do things, engaging and collaborating with others.
• Take responsibility for your own wellbeing and delivering high standards of work.
• Focus on the consumer and what they need.
• Be humble and maintain awareness by interpreting evidence and data smartly to spot issues and opportunities to make things better.

Additional Information

Unilever is committed to equity, inclusion, and diversity to drive business results and create a better future. The organization values every individual bringing their whole self to work and encourages applicants to advise of any support or access requirements at the time of application.