Job description
Role Overview
KA Manager at Jingdong, a leading supply chain-based technology and service provider headquartered in China with global operations.
Company Overview
JD.com (NASDAQ: JD and HKEX: 9618), also known as Jingdong, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure enables consumers to buy whatever they want, whenever and wherever they want it. JD.com has opened its technology and infrastructure to partners, brands and other sectors as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. The company's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014 and on the Hong Kong Stock Exchange since 2020. The company is committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, with a mission to make lives better through technology and to be the most trusted company in the world.
JD.com operates globally across China, the United Kingdom, the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the United Arab Emirates, the United States, and many other countries.
Jingdong Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JD Logistics has established six integrated logistics networks: warehouse management, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JD Logistics manages over 3,600 warehouses (including third-party-operated cloud warehouses), with a total area exceeding 34 million square meters. JD Logistics has strategically built a Global Smart Supply Chain Network featuring highly automated warehousing systems and reliable international transportation solutions. The company operates over 130 bonded, direct mail and overseas warehouses with a total gross floor area exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. JoyLogistics and JoyExpress are JD Logistics' international business brands.
Role Purpose
Drive strategic account growth and client satisfaction by developing tailored supply chain solutions, managing complex projects, and leveraging market intelligence to strengthen competitive positioning while fostering high-performing cross-functional teams.
Key Responsibilities
Customer Development & Maintenance
- Proactively identify key client needs and build high-level relationships.
- Design comprehensive account management strategies to drive successful partnerships.
- Ensure client satisfaction and business continuity.
Solution Design
- Leverage internal and external resources to analyze industry trends and client challenges.
- Develop tailored supply chain solutions including cost modeling and pricing strategies.
- Lead bidding and negotiations.
- Ensure efficient project execution.
Project Operations Management
- Monitor project quality, profitability, and payment timelines.
- Coordinate cross-functional resources to resolve issues.
- Optimize workflows and cost structures.
- Achieve business objectives while enhancing profitability.
Market Insights & Strategy
- Gather industry trends, competitor intelligence, and client feedback.
- Produce market analysis reports.
- Drive product innovation and model enhancements.
- Strengthen the company's competitive edge.
Team Collaboration & Empowerment
- Oversee project team roles and responsibilities.
- Enhance efficiency through training, incentives, and process improvements.
- Cultivate a skilled talent pipeline to ensure organizational sustainability.