IT Support

Role Overview

IT Support at American International University Kuwait.

Role Purpose

Provide technical support and IT assistance to university staff, faculty, and students to ensure smooth operation of the institution's technology infrastructure and systems.

Key Responsibilities

Support & Troubleshooting

• Respond to IT support requests and help desk tickets from end users across the university.
• Diagnose and resolve hardware and software issues for computers, printers, and peripherals.
• Troubleshoot network connectivity and email problems.
• Provide technical guidance and training to users on IT systems and applications.

System Administration

• Maintain and monitor university IT systems and infrastructure.
• Manage user accounts and access permissions.
• Install and configure software applications and operating systems.

Documentation & Reporting

• Document IT support activities and maintain accurate records of issues and resolutions.
• Report on IT support metrics and system performance.

Collaboration

• Work with other IT team members and departments to resolve complex technical issues.
• Coordinate with vendors and external service providers as needed.

Additional Information

Full details are available on the employer's original posting.