Job description
Role Overview
IT Support EngineerโPart Time position at Trip.com Group Limited, a leading global travel service provider. Based in Dubai, UAE, this is a Contract/Third Party Associate role reporting to the Desktop Support Manager in Shanghai.
Company Overview
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider, comprising Trip.com, Ctrip, Skyscanner, and Qunar. The company enables local partners and travelers worldwide to make informed and cost-effective bookings for travel products and services through aggregation of comprehensive travel-related information, advanced transaction platforms including mobile apps and internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group is one of the largest travel companies globally in terms of gross merchandise value.
Role Purpose
Serve as the primary technical contact for all IT-related queries and issues affecting onsite systems. Maintain company infrastructure, support end-user devices, and provide both onsite and remote IT services to employees across the Middle East region while demonstrating exemplary customer service and a commitment to continuous learning.
Key Responsibilities
Operations & Maintenance
- Maintain the normal operation of the company's internal clients and Trip.com systems.
- Handle hardware malfunctions, including client devices, network, telephone lines, and printers.
- Maintain and support internal client application systems.
- Distribute, install, and troubleshoot client batch software.
- Manage cabling within the site.
- Set up, control, and maintain security systems, computer room distribution, room air conditioning, and environmental monitoring.
- Maintain IT assets inventory.
Support & Service Delivery
- Respond to client requests and requirements promptly.
- Provide remote IT service to employees based in the Middle East while based in Dubai.
- Partner with external suppliers and liaise as needed to resolve issues and manage resources.
Projects & Development
- Assist with ad hoc assigned projects.
Qualifications & Experience
- Degree at HNC/HND/Ordinary/Bachelor's level in a computer-related discipline or equivalent experience.
- Solid experience in providing high-volume, fast-paced desktop support.
- Previous experience in sourcing and managing external suppliers.
- Solid IT service process experience and familiarity with ITSM systems.
Skills & Competencies
- Basic network troubleshooting knowledge; CCNA certification is a bonus.
- Familiarity with security systems, computer room distribution, room air conditioning, and environmental monitoring, with willingness to learn new technologies in these areas.
- Proficiency in Microsoft Office software including Word, Excel, PowerPoint, Project, and Visio.
- Knowledge of configuration management and routine maintenance of Active Directory, mainstream Windows and Mac systems, and mobile systems.
- Strong communication skills and proactive approach to interacting with others.
- Passion for new technologies with demonstrable enthusiasm for staying up-to-date with the latest trends and solutions.
- Mandarin language capability is an advantage due to communication with Shanghai headquarters.
Additional Information
- Contract/Third Party Associate position.
- Work 2-3 days per week on dedicated days.