IT Supervisor

Role Overview

IT Supervisor at Accor. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.

Company Overview

Accor is a worldwide hospitality leader that brings together more than 45 brands across hotels, restaurants and lifestyle destinations. The organization is committed to diversity and inclusion, supporting employee growth and development while embodying the vision of responsible hospitality.

Role Purpose

Oversee the daily operation and maintenance of the hotel's IT systems, hardware, software, and network infrastructure while providing technical support to hotel colleagues and management to ensure smooth hotel operations.

Key Responsibilities

Systems & Infrastructure Management

• Oversee daily operation and maintenance of hotel IT systems, hardware, software, and network infrastructure.
• Ensure smooth operation of hotel systems, including PMS, POS, IPTV, Wi-Fi, telephony, CCTV, and access control systems.
• Monitor system performance and troubleshoot hardware, software, and network-related issues in a timely manner.

Support & Training

• Provide technical support to hotel colleagues and management.
• Train employees on the effective use of hotel technology systems and applications.

Security & Compliance

• Maintain user accounts, permissions, and data security in accordance with company policies.
• Ensure compliance with cybersecurity standards and data protection requirements.

Asset & Vendor Management

• Coordinate with external vendors and service providers for system installations, upgrades, and maintenance.
• Maintain accurate IT inventory records and manage IT assets.

Business Continuity

• Perform regular system backups and support disaster recovery procedures.
• Assist in implementing new technologies and IT projects to improve operational efficiency.

Qualifications & Experience

• Minimum 2 years of IT experience, preferably within the hospitality industry.
• Experience with hotel systems such as Opera PMS, Micros POS, IPTV, CCTV, and access control is preferred.
• Relevant IT certifications (Microsoft, Cisco, CompTIA) are an advantage.

Skills & Competencies

• Knowledge of Windows OS, Microsoft 365, networking, and cybersecurity principles.
• Strong troubleshooting, communication, and organizational skills.
• Excellent communication skills.