IT Specialist - Projects

Role Overview

IT Specialist - Projects at Emirates Flight Catering. This role provides operational coordination and governance of IT's project and change portfolio by tracking resource capacity, demand pipeline, and budget alignment, and maintaining accurate reporting to support leadership's prioritization and resourcing decisions.

Company Overview

Emirates Flight Catering (EKFC) is one of the world's largest catering and hospitality services providers, delivering excellence at scale to airlines, hospitality brands, and global events. Part of the Emirates Group ecosystem, EKFC is a globally recognized organization with a diverse, multicultural workforce united by shared standards and values, operating in a fast-paced environment where responsibility and professionalism matter.

Role Purpose

Support the operational coordination and governance of IT's project and change portfolio by tracking resource capacity, demand pipeline, and budget alignment, and maintaining accurate reporting to support leadership's prioritization and resourcing decisions.

Key Responsibilities

Resource & Capacity Management

• Monitor and track IT resource utilization across projects and change requests, flagging utilization gaps or demand mismatches to leadership in a timely manner to help protect delivery timelines.
• Maintain oversight of approved IT positions, status of open requisitions, onboarding progress, and skills or role mapping in coordination with HR to support alignment between resourcing and approved headcount.
• Validate and report timesheets to ensure accurate effort capture for reliable cost and resourcing decisions.

Pipeline & Demand Management

• Maintain the demand and project or change requests pipeline via IT Service Management Project Management tools, providing leadership with an accurate forward view to support prioritization.

Governance & Quality Assurance

• Validate and review Business Requirement Documents against standards, flagging gaps to reduce rework and downstream delivery risk.

Reporting & Decision Support

• Build and maintain executive dashboards and project tracking by using in-house tools (e.g. Monday.com) to support timely, accurate decision support.

Stakeholder & Budget Coordination

• Liaise with internal technical and support functions such as Information Technology, Human Resources, Finance Business Partner and Procurement to track and resolve operational dependencies.
• Facilitate CAPEX/OPEX tracking and the IT budget process with the Finance Business Partner to help keep spend aligned to approved budgets.

Qualifications & Experience

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent.
• Master's degree is preferable.
• 6 years of experience in IT PMO, Project Delivery, or Project Coordination roles.
• PMP certification or PRINCE2 certification preferred.
• Budget management experience.
• Proven experience in IT Capacity Planning.

Skills & Competencies

• Strong project coordination with leadership mindset, acting as a delivery anchor within IT.
• Excellent stakeholder management and cross-functional collaboration.
• Strong proficiency in Excel for tracking and reporting.
• Strong proficiency in PowerPoint for executive presentations.
• Hands-on experience with project management tools, preferably Monday.com.
• Working knowledge of IT infrastructure, applications, and enterprise systems.
• Familiarity with ITSM tools, such as ServiceDesk Plus or similar.
• Strong experience in IT Capacity Management, including timesheets, utilization, and capacity planning.

Additional Information

• Competitive salary and benefits.
• Two duty meals provided at EKFC.
• Health and wellness coverage.
• Paid time off and public holidays.
• Performance-based annual bonus and salary review opportunities, subject to eligibility and company policy.
• Recognition for achievements and commitment, including monetary NAJM Awards at Appreciation, Bronze, Silver, and Gold levels.
• Learning and development support.
• Team events and engagement activities.

Benefits may vary by role and location.