Insurance Specialist.RBG - Insurance Sales.41.Retail Banking Group

Role Overview

Insurance Specialist with the Retail Banking Group at Mashreq, selling insurance products through retail banking channels.

Role Purpose

Acquire and retain insurance customers through active sales, relationship management, and superior service delivery while meeting individual and team performance targets and contributing to overall bancassurance business objectives.

Key Responsibilities

Targets & Performance

• Achieve monthly Insurance FER (Front End Revenue) and Premium targets.
• Meet individual performance targets.
• Contribute to team goal achievement based on Key Performance Indicators.

Customer Acquisition & Sales

• Acquire customers through sales to walk-ins and tracking activities (Contacts to Appointments kept and Appointment kept to Sales conversion).
• Actively source and prospect customers for Wealth Insurance products.
• Execute upselling and cross-selling of Insurance products.
• Provide regular market information updates and trend analysis to customers.

Customer Relationship Management

• Proactively satisfy customer needs through REAC (Reach, Educate, Advise, Close).
• Acquire, develop, and strengthen insurance relationships through effective relationship management aligned with business goals.
• Manage and develop relationships with new and existing customers through professional consultative financial analysis.
• Profile each customer to understand their needs.
• Own customer retention as an Insurance Specialist responsibility.

Service Delivery & Quality

• Ensure superior customer service contributing to overall Mashreq customer experience.
• Meet set service standards as measured by indicators and surveys.
• Reduce rework and rejects of application forms.
• Minimize insurance attrition.

Team Support & Development

• Contribute to front-line staff accomplishment of Insurance FER and Premium targets through training and skilling Mashreq staff to confidently promote insurance products.

Compliance & Resolution

• Own customer complaints on insurance, coordinate with respective teams and insurance providers for resolution.
• Contribute towards acceptable audit ratings for the Bancassurance Business.

Continuous Improvement

• Provide constructive and constant feedback on improvement of insurance products, services, and processes to reduce cycle time, reduce costs, or enhance customer satisfaction.